Narrative:

Below is an account of events pertaining to a saab 340B aircraft; early afternoon. Pilot of saab 340 called maintenance upon completion of post flight inspection of aircraft he flew in; and noticed that the right-hand wing jack pad adapter was loosely attached to the wing. He informed me he did not have an issue with removing the pad. I informed him to give me a good contact number so I could call him back with some options.I contacted outstation maintenance; but received no answer. I discussed it with my supervisor and he informed me that if the pilot was 'ok' with the procedure; to talk him through it. I pulled up an illustrated parts catalog (ipc) reference and aircraft maintenance manual (amm) reference to give to the pilot. The pilot contacted me before I was able to get back to him and informed me that he had already removed the jack pad. The pilot made an entry just to be on the safe side and he contacted me to sign off the corrective action that the pad was removed.contributory factors are: maintenance did not follow up on work done prior to flight out; crew did not perform thorough preflight; maintenance control supervisor advised incorrectly; and the maintenance controller did not follow company procedures for log entries.I informed maintenance control that pilots cannot sign-off corrective actions; and in the future to call out maintenance.read the general maintenance manual (gmm). Know it and then read it again; it is always changing. Don't take your supervisor's word for it; research; research; research.

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Original NASA ASRS Text

Title: A Maintenance Controller and a Mechanic report about a loose right wing jack pad found by a pilot on a post flight walk-around of a Saab 340B aircraft. Pilot later removed the jack pad; made logbook entry and signed-off the logbook.

Narrative: Below is an account of events pertaining to a Saab 340B aircraft; early afternoon. Pilot of Saab 340 called Maintenance upon completion of post flight inspection of aircraft he flew in; and noticed that the right-hand wing jack pad adapter was loosely attached to the wing. He informed me he did not have an issue with removing the pad. I informed him to give me a good contact number so I could call him back with some options.I contacted outstation Maintenance; but received no answer. I discussed it with my Supervisor and he informed me that if the pilot was 'OK' with the procedure; to talk him through it. I pulled up an Illustrated Parts Catalog (IPC) reference and Aircraft Maintenance Manual (AMM) reference to give to the pilot. The pilot contacted me before I was able to get back to him and informed me that he had already removed the jack pad. The pilot made an entry just to be on the safe side and he contacted me to sign off the corrective action that the pad was removed.Contributory factors are: Maintenance did not follow up on work done prior to flight out; crew did not perform thorough preflight; Maintenance Control Supervisor advised incorrectly; and the Maintenance Controller did not follow company procedures for log entries.I informed Maintenance Control that pilots cannot sign-off corrective actions; and in the future to call out Maintenance.Read the General Maintenance Manual (GMM). Know it and then read it again; it is always changing. Don't take your Supervisor's word for it; research; research; research.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.