The dispatcher and the captain of an air carrier flight reported the flight's encounter with severe ...

Narrative:

There was a wsi SIGMET for moderate turbulence and wind shear across the ZZZ region. I do not recall seeing any significant pireps at that time. ZZZ operations called to advise me that an inbound flight wanted a radio patch with me. In the background the flight was on the radio and said they were diverting to another airport due to severe turbulence inbound to ZZZ. I asked the agent to verify they were headed to ZZZ1 and I heard their reply that; yes; they had injuries in the cabin and they were diverting ZZZ1. ZZZ1 was an alternate on their release; so I did not amend the release; but called chief dispatcher and ensured appropriate support divisions were all notified. We then saw the flight crew's PIREP for severe turbulence over fim at FL130. We had no other flights in or out of ZZZ for several hours. The flight crew paperwork had the wsi SIGMET for moderate turbulence and wind shear over the region. I was told there was also a NWS SIGMET in effect for that region that was forecasting possible severe turbulence. I did not see that SIGMET nor was it in the briefing packet for the flight. I do not know if the dispatcher that released the flight was aware of the NWS SIGMET. The company computer program does not include NWS sigmets in the flight crew paperwork. It only includes wsi generated sigmets.

Original NASA ASRS Text

Title: The Dispatcher and the Captain of an air carrier flight reported the flight's encounter with severe turbulence and the ultimate diversion to another airport.

Narrative: There was a WSI SIGMET for Moderate Turbulence and wind shear across the ZZZ region. I do not recall seeing any significant PIREPs at that time. ZZZ Operations called to advise me that an inbound flight wanted a radio patch with me. In the background the flight was on the radio and said they were diverting to another airport due to severe turbulence inbound to ZZZ. I asked the agent to verify they were headed to ZZZ1 and I heard their reply that; yes; they had injuries in the cabin and they were diverting ZZZ1. ZZZ1 was an alternate on their release; so I did not amend the release; but called Chief Dispatcher and ensured appropriate support divisions were all notified. We then saw the flight crew's PIREP for severe turbulence over FIM at FL130. We had no other flights in or out of ZZZ for several hours. The flight crew paperwork had the WSI SIGMET for Moderate Turbulence and wind shear over the region. I was told there was also a NWS SIGMET in effect for that region that was forecasting possible severe turbulence. I did not see that SIGMET nor was it in the briefing packet for the flight. I do not know if the dispatcher that released the flight was aware of the NWS SIGMET. The Company computer program does not include NWS SIGMETs in the flight crew paperwork. It only includes WSI generated SIGMETs.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	866513
Time
Date	200912
Local Time Of Day	0001-0600
Place
Locale Reference	ZZZ.TRACON
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Initial Approach
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Person 2
Function	Captain Pilot Flying
Qualification	Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown Ground Event / Encounter Loss Of Aircraft Control Inflight Event / Encounter Weather / Turbulence

The dispatcher and the captain of an air carrier flight reported the flight's encounter with severe turbulence and the ultimate diversion to another airport.