Narrative:

I was working bkw hi r-side. I accepted the hand off with the routing sardy..hvq..hnn..tvt.V523.dalts..kcak. When the pilot checked on the frequency; he said that he was direct to the airport. I asked him to verify direct cak; and he responded affirmative. I called the psk hi sector in ZTL; and asked the controller if he gave the aircraft direct cak. He said yes. I said I was still showing the full route in the computer. He then said he put it in and received an accept response. Either there was an interface problem with ZTL; or the ZTL controller was mistaken. Recommendation; I don't know how to fix this other than making sure controllers are sure a change to the flight plan is accepted into the host; and continue to make sure the interfaces are up.

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Original NASA ASRS Text

Title: ZID Controller described incorrect routing information; reporter suspecting prior controller failed to confirm new routing input.

Narrative: I was working BKW HI R-side. I accepted the hand off with the routing SARDY..HVQ..HNN..TVT.V523.DALTS..KCAK. When the pilot checked on the frequency; he said that he was direct to the airport. I asked him to verify direct CAK; and he responded affirmative. I called the PSK HI sector in ZTL; and asked the Controller if he gave the aircraft direct CAK. He said yes. I said I was still showing the full route in the computer. He then said he put it in and received an accept response. Either there was an interface problem with ZTL; or the ZTL Controller was mistaken. Recommendation; I don't know how to fix this other than making sure controllers are sure a change to the flight plan is accepted into the HOST; and continue to make sure the interfaces are up.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.