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Busy ARTCC controller issued holding instructions to medium large transport in rapid sequence and was upset when he had to repeat the clearance. Flight crew was not ready for clearance and didn't have charts that showed the published holding pattern.
| Attributes | |
| ACN | 86902 |
| Time | |
| Date | 198805 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : ord |
| State Reference | IL |
| Altitude | msl bound lower : 22000 msl bound upper : 22000 |
| Environment | |
| Flight Conditions | Mixed |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zau |
| Operator | common carrier : air carrier |
| Make Model Name | Medium Large Transport, Low Wing, 2 Turbojet Eng |
| Navigation In Use | Other |
| Flight Phase | cruise other other |
| Route In Use | enroute airway : zau |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 150 flight time total : 5000 |
| ASRS Report | 86902 |
| Person 2 | |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : instrument |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | controller : issued new clearance |
| Consequence | Other |
| Supplementary | |
| Primary Problem | ATC Human Performance |
| Air Traffic Incident | other |
Narrative:
The captain was flying, the first officer was off center frequency getting ATIS. We were switched to another center frequency. Upon checking in the controller replied with a very rapid transmission of a detailed holding clearance. I didn't have a pen ready, or paper, nor did I have a light turned on my clip board. I (while attempting to control my temper) got out a paper, pen and turned on the light. (The first officer came back on frequency about this time). When the controller was done, I transmitted to the effect 'I'm ready to copy the clearance now, would you read it slower this time'. The controller shot back with 'I thought there were two guys in the cockpit' in a very snooty tone. I told him 'that was correct but the other was off frequency'. I didn't want a big 'huff' on the air so I dropped it at that. The controller spent 5 minutes giving other instructions and required two more requests from us to get the holding instructions. I noted one other thing - in the first clearance he did say 'hold as published' at plant - there is no published pattern. The fix clearance gave instructions for a pattern. Normal procedure is for the controller to ask '...advise when ready to copy holding instructions...'
Original NASA ASRS Text
Title: BUSY ARTCC CTLR ISSUED HOLDING INSTRUCTIONS TO MLG IN RAPID SEQUENCE AND WAS UPSET WHEN HE HAD TO REPEAT THE CLRNC. FLC WAS NOT READY FOR CLRNC AND DIDN'T HAVE CHARTS THAT SHOWED THE PUBLISHED HOLDING PATTERN.
Narrative: THE CAPT WAS FLYING, THE FIRST OFFICER WAS OFF CENTER FREQ GETTING ATIS. WE WERE SWITCHED TO ANOTHER CENTER FREQ. UPON CHECKING IN THE CTLR REPLIED WITH A VERY RAPID XMISSION OF A DETAILED HOLDING CLRNC. I DIDN'T HAVE A PEN READY, OR PAPER, NOR DID I HAVE A LIGHT TURNED ON MY CLIP BOARD. I (WHILE ATTEMPTING TO CONTROL MY TEMPER) GOT OUT A PAPER, PEN AND TURNED ON THE LIGHT. (THE FO CAME BACK ON FREQ ABOUT THIS TIME). WHEN THE CTLR WAS DONE, I TRANSMITTED TO THE EFFECT 'I'M READY TO COPY THE CLRNC NOW, WOULD YOU READ IT SLOWER THIS TIME'. THE CTLR SHOT BACK WITH 'I THOUGHT THERE WERE TWO GUYS IN THE COCKPIT' IN A VERY SNOOTY TONE. I TOLD HIM 'THAT WAS CORRECT BUT THE OTHER WAS OFF FREQ'. I DIDN'T WANT A BIG 'HUFF' ON THE AIR SO I DROPPED IT AT THAT. THE CTLR SPENT 5 MINUTES GIVING OTHER INSTRUCTIONS AND REQUIRED TWO MORE REQUESTS FROM US TO GET THE HOLDING INSTRUCTIONS. I NOTED ONE OTHER THING - IN THE FIRST CLRNC HE DID SAY 'HOLD AS PUBLISHED' AT PLANT - THERE IS NO PUBLISHED PATTERN. THE FIX CLRNC GAVE INSTRUCTIONS FOR A PATTERN. NORMAL PROCEDURE IS FOR THE CTLR TO ASK '...ADVISE WHEN READY TO COPY HOLDING INSTRUCTIONS...'
Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.