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ZLC controller reported a language issue with a pilot while attempting to issue a reroute; which resulted in an airspace deviation. Noise and congestion in the control area was cited as contributory.
| Attributes | |
| ACN | 871656 |
| Time | |
| Date | 200901 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZLC.ARTCC |
| State Reference | UT |
| Aircraft 1 | |
| Make Model Name | Medium Large Transport Low Wing 2 Turbojet Eng |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Enroute |
| Qualification | Air Traffic Control Fully Certified |
| Events | |
| Anomaly | ATC Issue All Types Airspace Violation All Types Deviation - Procedural Published Material / Policy Deviation - Track / Heading All Types |
Narrative:
My first shift back to work; I was asked by tmu to reroute air carrier X going to mexico. I issued the clearance to air carrier X the first time and he did not understand. There was definitely a language barrier. I repeated the clearance again to the pilot. The routing was a change that would occur in texas. After the third attempt I believed that the pilot read the clearance back correctly. I was then later informed that the pilot didn't follow the clearance completely and had turned off course 1 degree; causing a deviation. Air carrier X proceeded direct vuh (130 degree) instead of czi (129 degrees). Not only because of eram but because of such a small turn the aircraft left my sector in a flat track. I am definitely concerned that I was asked to give a clearance that I was not familiar with; and one that did not need to be done until houston center; and that was issued to a pilot that I definitely had a language barrier with. I definitely feel that while eram was being tested; the noise level was incredibly high and the body count in the area had doubled. I definitely think that this working environment was a factor in not catching the pilot's error in his readback the third time.
Original NASA ASRS Text
Title: ZLC Controller reported a language issue with a pilot while attempting to issue a reroute; which resulted in an airspace deviation. Noise and congestion in the control area was cited as contributory.
Narrative: My first shift back to work; I was asked by TMU to reroute Air Carrier X going to Mexico. I issued the clearance to Air Carrier X the first time and he did not understand. There was definitely a language barrier. I repeated the clearance again to the pilot. The routing was a change that would occur in Texas. After the third attempt I believed that the Pilot read the clearance back correctly. I was then later informed that the pilot didn't follow the clearance completely and had turned off course 1 DEGREE; causing a deviation. Air Carrier X proceeded direct VUH (130 degree) instead of CZI (129 degrees). Not only because of ERAM but because of such a small turn the aircraft left my sector in a flat track. I am definitely concerned that I was asked to give a clearance that I was not familiar with; and one that did not need to be done until Houston Center; and that was issued to a Pilot that I definitely had a language barrier with. I definitely feel that while ERAM was being tested; the noise level was incredibly high and the body count in the area had doubled. I definitely think that this working environment was a factor in not catching the Pilot's error in his readback the THIRD TIME.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.