Narrative:

During pushback;'stop; stop; stop'; followed by silence; was heard on the interphone. Airplane went from going backward to rolling forward towards the tug and terminal. Ramp person ran out of ready room under jetway; signaling us to stop and set brakes. We had no communication from pushback crew after; 'stop; stop; stop.' I applied the brakes to stop the airplane before any damage was done. We had no idea what had happened until about 10 minutes later when they were able to plug back into the interphone. They told us the airplane had come loose from the tow bar. Had the correct terminology been used; a dangerous situation could have been avoided.

Google
 

Original NASA ASRS Text

Title: The towbar disconnected from the B777-200 during pushback and the plane began to roll forward before the flight crew was advised to set the brakes via hand signals from an uninvolved ground person.

Narrative: During pushback;'stop; stop; stop'; followed by silence; was heard on the interphone. Airplane went from going backward to rolling forward towards the tug and terminal. Ramp person ran out of ready room under jetway; signaling us to stop and set brakes. We had no communication from pushback crew after; 'stop; stop; stop.' I applied the brakes to stop the airplane before any damage was done. We had no idea what had happened until about 10 minutes later when they were able to plug back into the interphone. They told us the airplane had come loose from the tow bar. Had the correct terminology been used; a dangerous situation could have been avoided.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.