Narrative:

During descent on wynde arrival to ord encountered wake turbulence at around FL200. Aircraft rolled each direction (left and right) approximately 20 degrees with the autopilot on and seat belt sign off. Immediately the seat belt sign was turned on. While listening to ATC it was obvious that we were following a heavy aircraft and this is what caused the wake turbulence event (in our opinion). This encounter lasted about 5 seconds. Rest of flight was normal and uneventful. During deplaning the last passenger (a female) reported an injury to her arm and shoulder and she stated that she was in the aft part of aircraft and was standing when the wake turbulence happened and that she was tossed against something on the aircraft and bruised her arm and shoulder. She walked off the aircraft. I notified the operations and dispatch and reported this issue.

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Original NASA ASRS Text

Title: A medium large transport encountered wake turbulence from a preceding heavy jet on descent into ORD; resulting in a 20 degree roll in each direction. One passenger complained of an injury.

Narrative: During descent on Wynde Arrival to ORD encountered wake turbulence at around FL200. Aircraft rolled each direction (left and right) approximately 20 degrees with the autopilot on and seat belt sign off. Immediately the seat belt sign was turned on. While listening to ATC it was obvious that we were following a heavy aircraft and this is what caused the wake turbulence event (in our opinion). This encounter lasted about 5 seconds. Rest of flight was normal and uneventful. During deplaning the last passenger (a female) reported an injury to her arm and shoulder and she stated that she was in the aft part of aircraft and was standing when the wake turbulence happened and that she was tossed against something on the aircraft and bruised her arm and shoulder. She walked off the aircraft. I notified the Operations and Dispatch and reported this issue.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.