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The flight crew was disappointed when crash fire rescue equipment personnel failed and/or refused to communicate directly with them when they responded to an emergency declaration due to smoke emanating from the right engine. Cited the need for timely information regarding the nature and level of threat to the passengers and crew.
| Attributes | |
| ACN | 912958 |
| Time | |
| Date | 201010 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | IAD.Airport |
| State Reference | DC |
| Aircraft 1 | |
| Make Model Name | Large Transport Low Wing 2 Turbojet Eng |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Turbine Engine |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 150 Flight Crew Total 12000 Flight Crew Type 4000 |
| Person 2 | |
| Function | Pilot Not Flying First Officer |
| Experience | Flight Crew Last 90 Days 180 Flight Crew Total 14500 Flight Crew Type 1500 |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor |
Narrative:
Taxiing out on both engines; the flight behind us reported our right engine was smoking a lot out the top and bottom; but there was no fire. We cleared the conga line; faced north and got out of the flow of traffic in case we had to evacuate. We shut down the engine; declared an emergency with ATC and had the fire department check us out. I had the flight attendants check to see if there was any visible smoke or flames around the engine; and they reported that it was fine. Once the fire crews arrived; they checked out the engine and apparently reported no problems. I say apparently; because we had no communication with them at all. None. This was an unacceptable procedure; by the way. We needed them to either talk to us on the radio or connect on the headset. I needed to know if I should evacuate or not. This should be resolved at iad. Crash fire rescue equipment must communicate with the pilots. Must. After receiving the 'all clear' from the airport operations guys who would talk to us on the radio; we taxied back to the gate on one engine. The maintenance folks told us we had what looked like a bearing seal failure; there was oil all over the back end of the engine.
Original NASA ASRS Text
Title: The Flight Crew was disappointed when CFR personnel failed and/or refused to communicate directly with them when they responded to an emergency declaration due to smoke emanating from the right engine. Cited the need for timely information regarding the nature and level of threat to the passengers and crew.
Narrative: Taxiing out on both engines; the flight behind us reported our right engine was smoking a lot out the top and bottom; but there was no fire. We cleared the conga line; faced north and got out of the flow of traffic in case we had to evacuate. We shut down the engine; declared an emergency with ATC and had the Fire Department check us out. I had the Flight Attendants check to see if there was any visible smoke or flames around the engine; and they reported that it was fine. Once the fire crews arrived; they checked out the engine and apparently reported no problems. I say apparently; because we had no communication with them at all. None. This was an unacceptable procedure; by the way. We needed them to either talk to us on the radio or connect on the headset. I needed to know if I should evacuate or not. This should be resolved at IAD. CFR MUST COMMUNICATE WITH THE PILOTS. MUST. After receiving the 'all clear' from the Airport Operations guys who WOULD talk to us on the radio; we taxied back to the gate on one engine. The maintenance folks told us we had what looked like a bearing seal failure; there was oil all over the back end of the engine.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.