Narrative:

During exterior preflight the first officer noticed a problem with the paint inside the rvsm critical area. He put the gripe into ACARS and called maintenance. This was approximately 30 minutes prior to pushback. At departure time we had heard nothing more about it and the customer service representative never mentioned a maintenance hold on our flight so we assumed the gripe was either no problem or fixed and upon pushback we got the usual ACARS awaiting maintenance release. Right after pushback we were informed that they needed us back on the gate since maintenance was incomplete. After getting back to the gate we called maintenance and they said that they were waiting for an inspector to come over from the hanger. He got there; fixed the gripe; and we got new maintenance release prior to push showing the gripe was fixed.

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Original NASA ASRS Text

Title: A B757-200 had paint in the fuselage RVSM critical area which maintenance did not address prior to pushback so the aircraft was towed back to the gate for maintenance.

Narrative: During exterior preflight the First Officer noticed a problem with the paint inside the RVSM critical area. He put the gripe into ACARS and called maintenance. This was approximately 30 minutes prior to pushback. At departure time we had heard nothing more about it and the Customer Service Representative never mentioned a maintenance hold on our flight so we assumed the gripe was either no problem or fixed and upon pushback we got the usual ACARS awaiting Maintenance Release. Right after pushback we were informed that they needed us back on the gate since maintenance was incomplete. After getting back to the gate we called maintenance and they said that they were waiting for an inspector to come over from the hanger. He got there; fixed the gripe; and we got new maintenance release prior to push showing the gripe was fixed.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.