ZBW controller described a N90 airspace entry when an aircraft failed to turn as directed because of...

Narrative:

I was in the control room working as the flm standing behind the controllers involved. They had called my attention to the event because they could not contact the N90 to coordinate a crj deviating around weather towards the liberty east airspace of N90. The radar controller made several attempts to contact the N90 controller with no success. Then the radar associate made several more calls as the radar controller attempted to encourage the aircraft to turn right to avoid N90 airspace with no success. I then contacted the N90 flm via dial land line and requested he have the liberty east controller contact the dxr sector. By this time the aircraft had already entered the N90 airspace. Recommendation; this communications problem is an on going issue. On numerous occasions when this issue arises we must call the N90 flm to have them 'turn up the speaker'. This is the common reason given by N90 flm. Suggested fix: if land line checks were periodically accomplished on this land line we could identify the speaker issue before it becomes time critical.

Original NASA ASRS Text

Title: ZBW Controller described a N90 airspace entry when an aircraft failed to turn as directed because of weather deviations; the reporter noting several attempts to contact N90 were unsuccessful.

Narrative: I was in the control room working as the FLM standing behind the controllers involved. They had called my attention to the event because they could not contact the N90 to coordinate a CRJ deviating around weather towards the Liberty East airspace of N90. The RADAR Controller made several attempts to contact the N90 Controller with no success. Then the RADAR Associate made several more calls as the RADAR Controller attempted to encourage the aircraft to turn right to avoid N90 airspace with no success. I then contacted the N90 FLM via dial land line and requested he have the Liberty East Controller contact the DXR Sector. By this time the aircraft had already entered the N90 airspace. Recommendation; this communications problem is an on going issue. On numerous occasions when this issue arises we must call the N90 FLM to have them 'turn up the speaker'. This is the common reason given by N90 FLM. Suggested fix: If land line checks were periodically accomplished on this land line we could identify the speaker issue before it becomes time critical.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	947255
Time
Date	201105
Local Time Of Day	1801-2400
Place
Locale Reference	ZBW.ARTCC
State Reference	NH
Aircraft 1
Make Model Name	Regional Jet CL65 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Descent
Flight Plan	IFR
Person 1
Function	Supervisor / CIC
Events
Anomaly	ATC Issue All Types Airspace Violation All Types Deviation - Procedural Published Material / Policy

ZBW controller described a N90 airspace entry when an aircraft failed to turn as directed because of weather deviations; the reporter noting several attempts to contact N90 were unsuccessful.