A dispatcher reported that after landing safely following a landing gear indication problem; the fli...

Narrative:

Crew reports that inbound they had gear unsafe light. Crew followed QRH and landed without incident. Crew reset circuit breakers and got 'three green.' maintenance control had crew put info only write up in the log book. Captain then states that the flight attendants are shook up and unable to fly. Advised duty officer. Duty officer says we will give you another aircraft and then the flight attendants will go. I advised the duty officer; 'no; as the captain stated; flight attendants unable to fly.' duty officer says that the problem is with that aircraft. The aircraft is airworthy. Advised the company to find a new set of flight attendants. Company advised that it is not my call as a dispatcher. I advised the company that the flight attendants are too shook up and they shouldn't fly. The company took flight attendants and sent them on a different flight and got me a new cabin crew for the next flight. I believe the company compromised safety by allowing an unfit cabin crew to fly.

Original NASA ASRS Text

Title: A Dispatcher reported that after landing safely following a landing gear indication problem; the flight attendant crew refused to fly on that aircraft and so were reassigned to another flight against their will.

Narrative: Crew reports that inbound they had gear unsafe light. Crew followed QRH and landed without incident. Crew reset circuit breakers and got 'three green.' Maintenance Control had crew put Info Only write up in the log book. Captain then states that the flight attendants are shook up and unable to fly. Advised Duty Officer. Duty Officer says we will give you another aircraft and then the flight attendants will go. I advised the Duty Officer; 'NO; as the Captain stated; flight attendants unable to fly.' Duty Officer says that the problem is with that aircraft. The aircraft is airworthy. Advised the company to find a new set of flight attendants. Company advised that it is not my call as a Dispatcher. I advised the Company that the flight attendants are too shook up and they shouldn't fly. The Company took flight attendants and sent them on a different flight and got me a new cabin crew for the next flight. I believe the Company compromised safety by allowing an unfit cabin crew to fly.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	951282
Time
Date	201105
Local Time Of Day	1801-2400
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	IMC
Aircraft 1
Make Model Name	B737-300
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Component
Aircraft Component	Indicating and Warning - Landing Gear
Person 1
Function	Dispatcher
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

A dispatcher reported that after landing safely following a landing gear indication problem; the flight attendant crew refused to fly on that aircraft and so were reassigned to another flight against their will.