Narrative:

We were cleared for a visual approach. At the FAF; I called for gear down; flaps 20 and target speed. After the 1;000 foot call; I called for flaps 25 and continued slowing to target speed of approximately 155 KTS. When the flaps reached 25 degrees on the flap gauge; we noticed a trailing edge flap disagree lite on the forward EICAS. We executed a go-around to trouble shoot the problem. As we brought the flap handle to 20 degrees on the go-around; the te flap disagree lite extinguished. We cleared the traffic pattern and attempted flaps 25 again to be sure that it wasn't a one time event. The te flap disagree EICAS message appeared again so we went back to flaps 20 and the EICAS message disappeared. The flap handle remained at flaps 20 and matched the actual flap setting of 20 deg. We completed the te flap disagree irregular procedure and then contacted dispatch and maintenance control for some input. After conferring with them and reviewing our configuration and landing performance requirements; we concurred that the most prudent course of action was to divert [to a longer runway location]. Our approach and landing was uneventful at a landing speed of approximately 164 KTS.

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Original NASA ASRS Text

Title: The flight crew of a Boeing transport received a TE FLAP DISAGREE EICAS message on short final; executed a go around and ultimately diverted to land on a longer runway.

Narrative: We were cleared for a visual approach. At the FAF; I called for gear down; Flaps 20 and target speed. After the 1;000 foot call; I called for flaps 25 and continued slowing to target speed of approximately 155 KTS. When the flaps reached 25 degrees on the flap gauge; we noticed a Trailing Edge Flap Disagree lite on the forward EICAS. We executed a go-around to trouble shoot the problem. As we brought the flap handle to 20 degrees on the go-around; the TE Flap Disagree lite extinguished. We cleared the traffic pattern and attempted flaps 25 again to be sure that it wasn't a one time event. The TE Flap Disagree EICAS message appeared again so we went back to Flaps 20 and the EICAS message disappeared. The flap handle remained at flaps 20 and matched the actual flap setting of 20 deg. We completed the TE Flap Disagree irregular procedure and then contacted Dispatch and Maintenance Control for some input. After conferring with them and reviewing our configuration and landing performance requirements; we concurred that the most prudent course of action was to divert [to a longer runway location]. Our approach and landing was uneventful at a landing speed of approximately 164 KTS.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.