Narrative:

One hour into the flight; the fuel imbalance EICAS message annunciated. Upon assessing the reason for the message and running the checklist; we saw that the left main tank quantity was 68.2 versus the right at 65.1. Our flight manual says that the max level should be 67.9 depending on fuel density. The checklist was followed exactly; but it does not address the imbalance situation while center tank fuel remains. Fuel in the left tank eventually vented overboard and continued to overfill. After conferring with maintenance control and dispatch; we decided to return to [departure airport] rather than enter ETOPS airspace. We dumped 45;000 pounds of fuel and landed 30;000 pounds overweight. All checklists for dumping and overweight landing were followed and the aircraft landed without incident.

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Original NASA ASRS Text

Title: An eastbound transatlantic flight returned to their departure airport when the center fuel tank was noted to be transferring fuel to the left main tank and was in turn being vented overboard. The return was initiated prior to entering ETOPS airspace.

Narrative: One hour into the flight; the FUEL IMBALANCE EICAS message annunciated. Upon assessing the reason for the message and running the checklist; we saw that the Left Main Tank quantity was 68.2 versus the right at 65.1. Our Flight Manual says that the max level should be 67.9 depending on fuel density. The checklist was followed exactly; but it does not address the imbalance situation while Center Tank fuel remains. Fuel in the left tank eventually vented overboard and continued to overfill. After conferring with Maintenance Control and Dispatch; we decided to return to [departure airport] rather than enter ETOPS airspace. We dumped 45;000 LBS of fuel and landed 30;000 LBS overweight. All checklists for dumping and overweight landing were followed and the aircraft landed without incident.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.