A dispatcher was advised that a flight had taken off with incorrect final passenger counts and the a...

Attributes
ACN	998810
Time
Date	201203
Local Time Of Day	0001-0600
Place
Locale Reference	SMF.Airport
State Reference	CA
Environment
Flight Conditions	VMC
Aircraft 1
Make Model Name	A319
Operating Under FAR Part	Part 121
Flight Phase	Climb
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance

Narrative:

Load planning called dispatch shortly after takeoff and said that a flight had illegal weights. She said that finalized weights showed 91 passengers; seven first class and 84 in coach. These weights were finalized by the computer and sent to the flight crew. Then passenger service changed the passenger count which invalidated weights. However; the flight had been out too long so load planning didn't get an invalid message alert.once the load planner saw the new count she realized the flight was tail heavy and called dispatch. Dispatch contacted the flight and asked them to move one passenger to first class and to block row 34.

Original NASA ASRS Text

Title: A Dispatcher was advised that a flight had taken off with incorrect final passenger counts and the aircraft was technically tail heavy. The flight crew was advised to move passengers and block off the aft row of coach seats.

Narrative: Load Planning called Dispatch shortly after takeoff and said that a flight had illegal weights. She said that finalized weights showed 91 passengers; seven first class and 84 in coach. These weights were finalized by the computer and sent to the flight crew. Then passenger service changed the passenger count which invalidated weights. However; the flight had been out too long so Load Planning didn't get an invalid message alert.Once the Load Planner saw the new count she realized the flight was tail heavy and called Dispatch. Dispatch contacted the flight and asked them to move one passenger to first class and to block row 34.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A dispatcher was advised that a flight had taken off with incorrect final passenger counts and the aircraft was technically tail heavy. The flight crew was advised to move passengers and block off the aft row of coach seats.