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|
Attributes | |
ACN | 1050968 |
Time | |
Date | 201211 |
Local Time Of Day | 0001-0600 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Aircraft 1 | |
Make Model Name | B737-900 |
Operating Under FAR Part | Part 121 |
Flight Phase | Parked |
Flight Plan | IFR |
Component | |
Aircraft Component | Aircraft Furnishing |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Upon arriving the 'a' flight attendant said she had a passenger ask her if the seat bottom cushions were actually flotation devices like she said during the takeoff announcement. She immediately realized her mistake and told him he was right; they weren't on this aircraft. Since none of us noticed it during the demo...well; I'd like to know since when the passenger actually start listening to the demos? We were surprised to see the new aircraft as we expected a different aircraft. I just didn't listen that close to the demo announcement and didn't notice her mentioning the seat bottom cushions were flotation devices. We all missed it. I would suggest have an extra copy of the preflight bulletin in all our announcements books so it isn't missed. She used her announcement book; just didn't add the new part from the bulletin.
Original NASA ASRS Text
Title: A Flight Attendant reported that their B737-900 seat bottoms cushions were not flotation devices but a passenger noted that the pre-takeoff PA announcement stated that the seat cushions were flotation devices.
Narrative: Upon arriving the 'A' Flight Attendant said she had a passenger ask her if the seat bottom cushions were actually flotation devices like she said during the takeoff announcement. She immediately realized her mistake and told him he was right; they weren't on this aircraft. Since none of us noticed it during the demo...well; I'd like to know since when the passenger actually start listening to the demos? We were surprised to see the new aircraft as we expected a different aircraft. I just didn't listen that close to the demo announcement and didn't notice her mentioning the seat bottom cushions were flotation devices. We all missed it. I would suggest have an extra copy of the preflight bulletin in all our announcements books so it isn't missed. She used her announcement book; just didn't add the new part from the bulletin.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.