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Gate agent reports difficulties operating the jet bridge controls which he has not operated since training several months prior. All appears well until departure time when the aircraft door is found to be jammed by the jet bridge. Maintenance is able to free the door without damage.
| Attributes | |
| ACN | 1100969 |
| Time | |
| Date | 201307 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Person 1 | |
| Function | Gate Agent / CSR |
| Person 2 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
I was assigned to work a flight to ZZZ another agent was meeting an inbound flight before the outbound and said he needed help with meeting the inbound flight and he asked me if I could assist him. The inbound aircraft was a 737 and the gate had a movable jetway. To the best of my ability on movable jetway I was trying to assist him; I am more familiar with stationary gates that requires slight movement. I was positioned at the end of the jet bridge and when I opened the door; there was room that the door was not touching anything of the jet bridge. Not realizing how a jetway can move and shift if the alignment is not correct will cause damage. I want to request additional training specifically on the movable jetways. I would like to apologize for the assistants under duress that would have cause an aircraft to be out of service.
Original NASA ASRS Text
Title: Gate agent reports difficulties operating the jet bridge controls which he has not operated since training several months prior. All appears well until departure time when the aircraft door is found to be jammed by the jet bridge. Maintenance is able to free the door without damage.
Narrative: I was assigned to work a flight to ZZZ another agent was meeting an inbound flight before the outbound and said he needed help with meeting the inbound flight and he asked me if I could assist him. The inbound aircraft was a 737 and the gate had a movable jetway. To the best of my ability on movable jetway I was trying to assist him; I am more familiar with stationary gates that requires slight movement. I was positioned at the end of the jet bridge and when I opened the door; there was room that the door was not touching anything of the jet bridge. Not realizing how a jetway can move and shift if the alignment is not correct will cause damage. I want to request additional training specifically on the movable jetways. I would like to apologize for the assistants under duress that would have cause an aircraft to be out of service.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.