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Air carrier dispatcher questions how to work up and send an update report to the crew for a CI500 [cost index] and where to get help after hours.
| Attributes | |
| ACN | 1158989 |
| Time | |
| Date | 201403 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | B787-800 |
| Operating Under FAR Part | Part 121 |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Other / Unknown |
Narrative:
Another dispatcher asked for my assistance on how to work up and send an update request to the crew for CI500 for a flight to nrt. [We] sent an email to our lone fpsa/senior manager but no answer. As we don't expect him to be available to us 24/7; this can be a safety issue not having sme's to assist the 4 sabre desks operating 24 hours a day. We were able to get an answer from a sme from [a different facility]. It is alarming that the company considers this situation safe. Let us not wait for time critical safety issues to happen and we cannot get an expert to assist us.
Original NASA ASRS Text
Title: Air Carrier Dispatcher questions how to work up and send an update report to the crew for a CI500 [Cost Index] and where to get help after hours.
Narrative: Another Dispatcher asked for my assistance on how to work up and send an update request to the crew for CI500 for a flight to NRT. [We] sent an email to our lone FPSA/Senior Manager but no answer. As we don't expect him to be available to us 24/7; this can be a safety issue not having SME's to assist the 4 Sabre desks operating 24 hours a day. We were able to get an answer from a SME from [a different facility]. It is alarming that the company considers this situation safe. Let us not wait for time critical safety issues to happen and we cannot get an expert to assist us.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.