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Air carrier dispatcher reported his concerns with understaffing and excessive workload.
| Attributes | |
| ACN | 1218693 |
| Time | |
| Date | 201411 |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | No Specific Anomaly Occurred All Types |
Narrative:
Due to workload and sabre issues I've been behind all day; barely enough time to devote to flight following. At XA00 local; I had a 777 desk turn over to me. I had no idea what the workload was. I had approximately 15 flights in the air; I inherited another 15 flights in the air for a total of 30 flights in the air. I am scheduled to receive another desk at XB00; an additional 20 flights. Myself and all of the dispatchers I work with are very concerned not only about workload; but the state of the tools that we are using. In my opinion we have been set up for a major failure. I am stressed and very concerned about safety. Can we do something before someone gets violated; or much worse please!
Original NASA ASRS Text
Title: Air carrier dispatcher reported his concerns with understaffing and excessive workload.
Narrative: Due to workload and sabre issues I've been behind all day; barely enough time to devote to flight following. At XA00 local; I had a 777 desk turn over to me. I had no idea what the workload was. I had approximately 15 flights in the air; I inherited another 15 flights in the air for a total of 30 flights in the air. I am scheduled to receive another desk at XB00; an additional 20 flights. Myself and all of the dispatchers I work with are very concerned not only about workload; but the state of the tools that we are using. In my opinion we have been set up for a major failure. I am stressed and very concerned about safety. Can we do something before someone gets violated; or much worse PLEASE!
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.