An A319 flight attendant observed an excessive gap between the aircraft which the gate failed to clo...

Narrative:

Jetway gap too big. Arrived at the gate. The agent opened the aircraft door and I noticed a large gap about 4-5 inches between the jetway and the aircraft and ice on the rubber part of the jetway. I told the agent that the gap was too big and was unsafe for deplaning and that they would have to adjust the jetway. Agent responded with; 'I have moved the jetway twice and that was the best [I] could get it.'I asked the captain to look at the gap and he responded; if the agent thinks it's ok then that's fine. The agent went back up into the terminal. Near the end of deplaning 2 young children walked off the plane with their parents. The young boy turned around and tried to walk back on the plane. He slid on the rubber part of the jetway and slid down between the aircraft and jetway. The father quickly turned around and grabbed the little boy by his jacket and pulled him back up.

Original NASA ASRS Text

Title: An A319 Flight Attendant observed an excessive gap between the aircraft which the Gate failed to close. A young boy slipped on the icy rubber boot and was caught by his father before he fell through.

Narrative: Jetway gap too big. Arrived at the gate. The Agent opened the aircraft door and I noticed a large gap about 4-5 inches between the jetway and the aircraft and ice on the rubber part of the jetway. I told the agent that the gap was too big and was unsafe for deplaning and that they would have to adjust the jetway. Agent responded with; 'I have moved the jetway twice and that was the best [I] could get it.'I asked the Captain to look at the gap and he responded; if the Agent thinks it's OK then that's fine. The Agent went back up into the terminal. Near the end of deplaning 2 young children walked off the plane with their parents. The young boy turned around and tried to walk back on the plane. He slid on the rubber part of the jetway and slid down between the aircraft and jetway. The father quickly turned around and grabbed the little boy by his jacket and pulled him back up.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1235576
Time
Date	201501
Local Time Of Day	1201-1800
Environment
Light	Dusk
Aircraft 1
Make Model Name	A319
Operating Under FAR Part	Part 121
Flight Phase	Parked
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

An A319 flight attendant observed an excessive gap between the aircraft which the gate failed to close. A young boy slipped on the icy rubber boot and was caught by his father before he fell through.