Narrative:

This is to follow up on a report regarding the handhelds and emergency procedures (ep).as I noted before while on a flight with the possibility of having an emergency due to what was going on at the time the crew; including the trainer and trainees onboard; role-played an emergency landing with the handhelds. All crewmembers had significant trouble locating the emergency procedures chapter in the handheld. One handheld froze up and needed to be rebooted; most had trouble finding it in the manual and all had trouble reading it due to very small print. Yesterday in recurrent training class no one in the class had ep's bookmarked. We all had to be shown how to bookmark and what was important to bookmark. All had to be reminded that if there is a manual revision the bookmarks would be wiped out and would need to be reinstalled. On my last 3 day trip I tested every crew member; non-rev crewmembers; and a crew in the hotel van to see how long it took them to find the ep's in case of an emergency landing. The average was 9 minutes. No one had them bookmarked. A few did not have their handhelds on by the time we were in the air (thinking they did not have to turn them on until in flight). This in my opinion could be a serious problem in a real emergency. Obviously more training on how to bookmark and what to bookmark needs to be done.

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Original NASA ASRS Text

Title: Flight Attendant reported training for their new hand held computers appeared to be inadequate for dealing with emergencies.

Narrative: This is to follow up on a report regarding the handhelds and emergency procedures (EP).As I noted before while on a flight with the POSSIBILITY of having an emergency due to what was going on at the time the crew; including the trainer and trainees onboard; role-played an emergency landing with the handhelds. All crewmembers had significant trouble locating the emergency procedures chapter in the handheld. One handheld froze up and needed to be rebooted; most had trouble finding it in the manual and all had trouble reading it due to very small print. Yesterday in recurrent training class NO ONE in the class had EP's bookmarked. We all had to be shown how to bookmark and what was important to bookmark. All had to be reminded that if there is a manual revision the bookmarks would be wiped out and would need to be reinstalled. On my last 3 day trip I tested every crew member; non-rev crewmembers; and a crew in the hotel van to see how long it took them to find the EP's in case of an emergency landing. The average was 9 minutes. No one had them bookmarked. A few did not have their handhelds on by the time we were in the air (thinking they did not have to turn them on until in flight). This in my opinion could be a serious problem in a real emergency. Obviously more training on how to bookmark and what to bookmark needs to be done.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.