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A maintenance manager reports that a pilot for their customer's cessna citation excel aircraft had informed a ramp supervisor that wrapping a tow strap around the chrome section of the nose landing gear was incorrect. The supervisor had noted to the manager their lektro tug tow training never said to tow the aircraft that way.
| Attributes | |
| ACN | 1269139 |
| Time | |
| Date | 201506 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Citation Excel (C560XL) |
| Operating Under FAR Part | Part 135 |
| Flight Phase | Taxi |
| Component | |
| Aircraft Component | Nose Gear |
| Person 1 | |
| Function | Other / Unknown |
| Qualification | Maintenance Powerplant Maintenance Airframe |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
Line service supervisor in ZZZ [for our contract service company] was towing a customer's citation excel in june and the pilot told him [that] putting the [tow] strap on the [nlg] chrome was incorrect. Pilot instructed him to put it in on the actual gear casing; where the tow bar would hook up. Line supervisor reported this was the first time he had a pilot tell him this. Lektro [tug] training never said to tow the aircraft that way.I suggest that this procedure outline in the aircraft maintenance manual (amm) stating that the strap should be wrapped just above the fork be sent to all fbos so they know the proper procedure when using the lektro. And that the fbos put this as part of their training.
Original NASA ASRS Text
Title: A Maintenance Manager reports that a pilot for their customer's Cessna Citation Excel aircraft had informed a Ramp Supervisor that wrapping a tow strap around the chrome section of the nose landing gear was incorrect. The Supervisor had noted to the Manager their Lektro tug tow training never said to tow the aircraft that way.
Narrative: Line service supervisor in ZZZ [for our contract service company] was towing a customer's Citation Excel in June and the pilot told him [that] putting the [tow] strap on the [NLG] chrome was incorrect. Pilot instructed him to put it in on the actual gear casing; where the tow bar would hook up. Line supervisor reported this was the first time he had a pilot tell him this. Lektro [Tug] training never said to tow the aircraft that way.I suggest that this procedure outline in the Aircraft Maintenance Manual (AMM) stating that the strap should be wrapped just above the fork be sent to all FBOs so they know the proper procedure when using the Lektro. And that the FBOs put this as part of their training.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.