A flight attendant collecting service items was bumped causing a water spill on another passenger. T...

Narrative:

On flight I was picking up service items in the aisle; passenger in 31a handed me a full cup of water and as I was placing the item in the garbage bag passenger in 31c tried to hand me a cup as well bumping my arm and causing me to spill a little water on the passenger in 31d. I apologized and quickly got him some paper towels and asked if he needed anything. At that point everything seemed fine. During arrival I was standing in the aft galley helping prepare for landing when the passenger came out of the lavatory with a full cup of liquid and threw it all over me splashing me in the face and all over my company provided iphone 6. Passenger stated to me 'happy halloween xx.' I asked the passenger to take their seat as they repeatedly called me a 'xx' and an 'xx.' I then used a commanding voice for the passenger to return to his seat or I would be forced to have the police meet the aircraft. I called the captain and informed [him] of what was going on he declared it as a level 2 threat and had the police met the aircraft. Inflight supervisor xx also meet the aircraft. The passenger was removed and statements were taken from myself; flight attendant xx and the captain.

Original NASA ASRS Text

Title: A Flight Attendant collecting service items was bumped causing a water spill on another passenger. That passenger later threw a cup of water on the Flight Attendant and used abusive language. Police met the aircraft.

Narrative: On flight I was picking up service items in the aisle; passenger in 31a handed me a full cup of water and as I was placing the item in the garbage bag passenger in 31c tried to hand me a cup as well bumping my arm and causing me to spill a little water on the passenger in 31d. I apologized and quickly got him some paper towels and asked if he needed anything. At that point everything seemed fine. During arrival I was standing in the aft galley helping prepare for landing when the passenger came out of the lavatory with a full cup of liquid and threw it all over me splashing me in the face and all over my company provided Iphone 6. Passenger stated to me 'Happy Halloween xx.' I asked the passenger to take their seat as they repeatedly called me a 'xx' and an 'xx.' I then used a commanding voice for the passenger to return to his seat or I would be forced to have the police meet the aircraft. I called the Captain and informed [him] of what was going on he declared it as a level 2 threat and had the police met the aircraft. Inflight supervisor xx also meet the aircraft. The passenger was removed and statements were taken from myself; FA xx and the Captain.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1307029
Time
Date	201511
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural FAR Flight Deck / Cabin / Aircraft Event Passenger Misconduct

A flight attendant collecting service items was bumped causing a water spill on another passenger. That passenger later threw a cup of water on the flight attendant and used abusive language. Police met the aircraft.