Narrative:

The deicing crews are not properly trained and do not follow SOP at ord. Last night we were decided with type 1. I had to prompt the de-ice crew for the type 1 fluid dilution. After that debacle he gave us the holdover times and then proceeded to de-ice the nose of the aircraft (AC). I made several attempts to call the de-icing crew back to rectify the situation but when they finished with de-icing the nose of the AC they drove away. I finally got ahold of the supervisor and got a new de-ice crew back to the AC and properly de-ice the AC and follow SOP. This is systemic problem at ord. I've been here [many] years and it's never been this bad. I've heard from several crews that de-ice crews are not following SOP and they are briefing crews that AC are clean when in fact they are still contaminated with ice. This is the second incident I've had this year dealing with improperly trained de-ice crews. I did a pipeline the first time but to no avail. It's still a problem that needs to be addressed before there's an incident or worse accident. Since this is a recurring problem the FAA needs to step in and make sure that AC are being properly de-iced and SOP are being followed.

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Original NASA ASRS Text

Title: Captain reports that ground crews at ORD are not properly trained in aircraft deicing procedures.

Narrative: The Deicing crews are not properly trained and do not follow SOP at ORD. Last night we were decided with type 1. I had to prompt the de-ice crew for the type 1 fluid dilution. After that debacle he gave us the holdover times and then proceeded to de-ice the nose of the Aircraft (AC). I made several attempts to call the de-icing crew back to rectify the situation but when they finished with de-icing the nose of the AC they drove away. I finally got ahold of the supervisor and got a new de-ice crew back to the AC and properly de-ice the AC and follow SOP. This is systemic problem at ORD. I've been here [many] years and it's never been this bad. I've heard from several crews that de-ice crews are not following SOP and they are briefing crews that AC are clean when in fact they are still contaminated with ice. This is the second incident I've had this year dealing with improperly trained de-ice crews. I did a pipeline the first time but to no avail. It's still a problem that needs to be addressed before there's an incident or worse accident. Since this is a recurring problem the FAA needs to step in and make sure that AC are being properly de-iced and SOP are being followed.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.