Reporter complains about ATC service at facility.

Attributes
ACN	136896
Time
Date	199002
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : bet
State Reference	AK
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Any Unknown or Unlisted Aircraft Manufacturer
Person 1
Affiliation	company : air carrier
Function	flight crew : single pilot
Qualification	pilot : atp
Experience	flight time total : 12700
ASRS Report	136896
Person 2
Affiliation	government : faa
Function	controller : local
Qualification	controller : non radar
Events
Anomaly	other anomaly other
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	other
Situations
ATC Facility	procedure or policy : unspecified

Narrative:

The bethel ATC tower has been experiencing a gradual reduction in operating service and efficiency. Bethel has experienced an abnormally high turn over and inexperienced controllers and trainers are the standard. Controller effectiveness has deteriorated to the point where overall safety is impaired. Examples of such include, but are not limited to the following: 1. Ground control frequency routinely is disregarded. The same controller does ground control and flight control and during busy periods air crews have been chided for using the ground control frequency. The already congested radio traffic on the tower frequency is then aggravated by the controller passing taxi and clearance information on tower frequency. 2. Non standard phraseology during clearance delivery. Most noticeably, clrncs are frequently issued during taxi west/O sufficient time to copy and read back. 3. Landing clrncs have been issued to two aircraft to land on the same runway at the same time. This is not an uncommon occurrence. 4. Conflicting controller directions, which in my opinion have lead to an abnormally high instances of runway incursions. This confusion, combined with non standard frequency use simply creates an environment where flight crews suspect rather respect atcs. Suggestion. Review operation in the bethel area in a covert manner. You will be surprised at what you hear and undoubtedly will then take the necessary actions with regard to tower supervision.

Original NASA ASRS Text

Title: REPORTER COMPLAINS ABOUT ATC SERVICE AT FAC.

Narrative: THE BETHEL ATC TWR HAS BEEN EXPERIENCING A GRADUAL REDUCTION IN OPERATING SVC AND EFFICIENCY. BETHEL HAS EXPERIENCED AN ABNORMALLY HIGH TURN OVER AND INEXPERIENCED CTLRS AND TRAINERS ARE THE STANDARD. CTLR EFFECTIVENESS HAS DETERIORATED TO THE POINT WHERE OVERALL SAFETY IS IMPAIRED. EXAMPLES OF SUCH INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: 1. GND CTL FREQ ROUTINELY IS DISREGARDED. THE SAME CTLR DOES GND CTL AND FLT CTL AND DURING BUSY PERIODS AIR CREWS HAVE BEEN CHIDED FOR USING THE GND CTL FREQ. THE ALREADY CONGESTED RADIO TFC ON THE TWR FREQ IS THEN AGGRAVATED BY THE CTLR PASSING TAXI AND CLRNC INFORMATION ON TWR FREQ. 2. NON STANDARD PHRASEOLOGY DURING CLRNC DELIVERY. MOST NOTICEABLY, CLRNCS ARE FREQUENTLY ISSUED DURING TAXI W/O SUFFICIENT TIME TO COPY AND READ BACK. 3. LNDG CLRNCS HAVE BEEN ISSUED TO TWO ACFT TO LAND ON THE SAME RWY AT THE SAME TIME. THIS IS NOT AN UNCOMMON OCCURRENCE. 4. CONFLICTING CTLR DIRECTIONS, WHICH IN MY OPINION HAVE LEAD TO AN ABNORMALLY HIGH INSTANCES OF RWY INCURSIONS. THIS CONFUSION, COMBINED WITH NON STANDARD FREQ USE SIMPLY CREATES AN ENVIRONMENT WHERE FLT CREWS SUSPECT RATHER RESPECT ATCS. SUGGESTION. REVIEW OP IN THE BETHEL AREA IN A COVERT MANNER. YOU WILL BE SURPRISED AT WHAT YOU HEAR AND UNDOUBTEDLY WILL THEN TAKE THE NECESSARY ACTIONS WITH REGARD TO TWR SUPERVISION.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.