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|
Attributes | |
ACN | 1401578 |
Time | |
Date | 201610 |
Local Time Of Day | 0601-1200 |
Place | |
Locale Reference | ZZZZ.Airport |
State Reference | FO |
Environment | |
Light | Daylight |
Aircraft 1 | |
Make Model Name | B737 Next Generation Undifferentiated |
Operating Under FAR Part | Part 121 |
Flight Phase | Parked |
Flight Plan | IFR |
Person 1 | |
Function | Captain |
Qualification | Flight Crew Air Transport Pilot (ATP) |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness |
Narrative:
Event summary related to a passenger death upon arrival at ZZZZ; occupant failed to respond to deplane instructions. For approximately 1 hour flight attendants vigorously conducted cpr until 30 min time limit. Emts arrived during the 30 min cpr event but refused to take over. 2 doctors in the terminal volunteered to assist. Indications were that passenger had expired but no declaration was made. Shortly afterwards; various officials arrived at aircraft. For the next 6 hours several meetings among these officials were held on the tarmac (including heated discussions about how to remove body from a/c). Officials did not actually board aircraft until many hours later. The issue of jurisdiction seemed to be the main point of contention among the officials. During this time; the captain assessed some of the crew members to be visibly disturbed and shaken even after events had relatively settled down. Captain repeatedly relayed to dispatch in numerous conversations this grave concern over mental/physical condition of some of the flight attendants and requested replacements. This would provide the company with an able crew for further assignment; and provide an opportunity to deadhead affected flight attendants back to a major airport stateside. Based on a reported call that the flight attendants were fit for continued work; dispatch did not act on captains emphatic requests-even after captain changed the request to a 'requirement' very early on. Their plan was to conduct the return flight as scheduled; with no effort to validate the conflicting report of flight attendants condition with the captain.as cockpit crew approached fdp limits; chief pilot on call suggested the captain reevaluate earlier assessment of flight attendants condition for further duty. At this point the entire crew had flown 4 hrs and endured a stressful 7 hr ground delay. Captain complied and 3 of 4 flight attendants unequivocally said they were in no condition to continue. Cockpit crew timed out (even after 2 hr extension). Hotel arrangements made and entire cabin and cockpit crew went to a hotel. Cockpit crew worked a [supplemental] flight back to base the next day. The affected flight attendant crew from the inbound flight deadheaded to base on a different flight.
Original NASA ASRS Text
Title: Air carrier Captain reported that on arrival he was informed one of the passengers had expired. The subsequent flight was eventually canceled when the flight crew timed out after hours of the company pushing them to continue with distraught flight attendants.
Narrative: Event summary related to a passenger death upon arrival at ZZZZ; occupant failed to respond to deplane instructions. For approximately 1 hour Flight Attendants vigorously conducted CPR until 30 min time limit. EMTs arrived during the 30 min CPR event but refused to take over. 2 doctors in the terminal volunteered to assist. Indications were that passenger had expired but no declaration was made. Shortly afterwards; various officials arrived at aircraft. For the next 6 hours several meetings among these officials were held on the tarmac (including heated discussions about how to remove body from a/c). Officials did not actually board aircraft until many hours later. The issue of jurisdiction seemed to be the main point of contention among the officials. During this time; the Captain assessed some of the crew members to be visibly disturbed and shaken even after events had relatively settled down. Captain repeatedly relayed to Dispatch in numerous conversations this grave concern over mental/physical condition of some of the flight attendants and requested replacements. This would provide the company with an able crew for further assignment; and provide an opportunity to deadhead affected flight attendants back to a major airport stateside. Based on a reported call that the flight attendants were fit for continued work; dispatch did not act on captains emphatic requests-even after captain changed the request to a 'requirement' very early on. Their plan was to conduct the return flight as scheduled; with no effort to validate the conflicting report of flight attendants condition with the captain.As cockpit crew approached FDP limits; Chief Pilot on Call suggested the captain reevaluate earlier assessment of flight attendants condition for further duty. At this point the entire crew had flown 4 hrs and endured a stressful 7 hr ground delay. Captain complied and 3 of 4 flight attendants unequivocally said they were in no condition to continue. Cockpit crew timed out (even after 2 hr extension). Hotel arrangements made and entire cabin and cockpit crew went to a hotel. Cockpit crew worked a [supplemental] flight back to base the next day. The affected flight attendant crew from the inbound flight deadheaded to base on a different flight.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.