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Air carrier captain reported flight attendant advised them of passengers not complying with face mask policy.
| Attributes | |
| ACN | 1763342 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0601-1200 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine Flight Crew Instrument |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Shortly after reaching cruise; flight attendant let me know that a passenger's children (10 - 12 years old) were not complying with the face mask policy. That after being asked to ensure they wear their face masks the passenger (mother) threw trash at the flight attendant. I said I would contact dispatch and they should contact their ops if possible. Flight attendant said they would proceed with the necessary paperwork. I made a PA again reminding people of the airline face mask policy. The flight attendant let me know the passenger and children then fully complied. We continued and landed without further incident.
Original NASA ASRS Text
Title: Air carrier Captain reported Flight Attendant advised them of passengers not complying with face mask policy.
Narrative: Shortly after reaching cruise; Flight Attendant let me know that a passenger's children (10 - 12 years old) were not complying with the face mask policy. That after being asked to ensure they wear their face masks the passenger (mother) threw trash at the Flight Attendant. I said I would contact Dispatch and they should contact their ops if possible. Flight Attendant said they would proceed with the necessary paperwork. I made a PA again reminding people of the airline face mask policy. The FA let me know the passenger and children then fully complied. We continued and landed without further incident.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.