Narrative:

After takeoff I noticed the passengers had an infant car seat in between them during our simplified beverage service. I quickly apologized for our crew in missing this during boarding; but that the infant car seat that was rear facing had to be moved for taxi; takeoff and landing phases of flight to be at the window. I again apologized (infant was at the time being held by mom and not in the car seat itself; but again it was in the middle) and he agreed to move it for landing and said he understood as I explained that if in an evacuation it was blocking his wife from exiting.fast forward to descent and 18;000 feet I again told the guest that we needed to move the car seat to the window; where his words soon became a bit more on the combative side. I continued to firmly stand my ground with moving the car seat for landing and was safest for all as well as a rule I was unwilling to budge on. He was upset that it wasn't said to him prior to takeoff and I agreed with him we should have caught the issue prior; but sometimes these things happen and we are required to fix them as we see them.during this social distancing and mask wearing time in our country; there are a lot of emotions and scare while flying for some. During boarding a through flight with multiple little incidents adds up and human error can happen with missing individual situations. Again the car seat was something that should not have been missed but it does happen on occasion and once it was noticed airborne we mentioned it to the passenger and had him move it for landing.

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Original NASA ASRS Text

Title: Air carrier flight attendant reported a passenger was upset with being told to comply with regulations regarding their child seat. Flight Attendant suggested many passengers seem more stressed than usual because of COVID-19 pandemic procedures.

Narrative: After takeoff I noticed the passengers had an infant car seat in between them during our simplified beverage service. I quickly apologized for our crew in missing this during boarding; but that the infant car seat that was rear facing had to be moved for taxi; takeoff and landing phases of flight to be at the window. I again apologized (infant was at the time being held by mom and not in the car seat itself; but again it was in the middle) and he agreed to move it for landing and said he understood as I explained that if in an evacuation it was blocking his wife from exiting.Fast forward to descent and 18;000 feet I again told the guest that we needed to move the car seat to the window; where his words soon became a bit more on the combative side. I continued to firmly stand my ground with moving the car seat for landing and was safest for all as well as a rule I was unwilling to budge on. He was upset that it wasn't said to him prior to takeoff and I agreed with him we should have caught the issue prior; but sometimes these things happen and we are required to fix them as we see them.During this social distancing and mask wearing time in our country; there are a lot of emotions and scare while flying for some. During boarding a through flight with multiple little incidents adds up and human error can happen with missing individual situations. Again the car seat was something that should not have been missed but it does happen on occasion and once it was noticed airborne we mentioned it to the passenger and had him move it for landing.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.