Flight attendant reported a passenger was upset with the airline's covid-19 policies when observing ...

Narrative:

Passenger X row X was disappointed with the passenger in front of her because he had his mask down while drinking his coffee. We kindly explained to her that it's allowed. Passenger X then started griping about the fact she wasn't allowed to move. We professionally explained to her that we are weight restricted in the front so we cannot accommodate that request at this time. She still was confused so we had the cs supervisor on board talk with her. After we got in the air apparently the two gentlemen in row Y took their own seats and yet again passenger X started right back up about why she cannot move and they can. Apparently the gate already moved the gentleman; so that they have their row.I was just cornered in my galley by passenger X. She began raising her voice at me about our guests in front of her for not wearing their masks while eating and drinking. I told her all guests are allowed to have their masks down while eating or drinking. She began raising her voice more about her dying father and she doesn't wanna get exposed to covid. I told her I'm monitoring the whole situation and they aren't doing anything wrong and apologized. She then told me I was no help and she wants my name. Furthermore; explained I cannot enforce it when they're really doing nothing wrong.have more information at the gate regarding folks [being] allowed to eat or drink with their masks down.

Original NASA ASRS Text

Title: Flight Attendant reported a passenger was upset with the airline's COVID-19 policies when observing other passengers removing their masks to eat and drink.

Narrative: Passenger X row X was disappointed with the passenger in front of her because he had his mask down while drinking his coffee. We kindly explained to her that it's allowed. Passenger X then started griping about the fact she wasn't allowed to move. we professionally explained to her that we are weight restricted in the front so we cannot accommodate that request at this time. She still was confused so we had the CS Supervisor on board talk with her. After we got in the air apparently the two gentlemen in row Y took their own seats and yet again Passenger X started right back up about why she cannot move and they can. Apparently the gate already moved the gentleman; so that they have their row.I was just cornered in my galley by Passenger X. She began raising her voice at me about our guests in front of her for not wearing their masks while eating and drinking. I told her all guests are allowed to have their masks down while eating or drinking. She began raising her voice more about her dying father and she doesn't wanna get exposed to COVID. I told her I'm monitoring the whole situation and they aren't doing anything wrong and apologized. She then told me I was no help and she wants my name. Furthermore; explained I cannot enforce it when they're really doing nothing wrong.Have more information at the gate regarding folks [being] allowed to eat or drink with their masks down.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1751362
Time
Date	202007
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct

Flight attendant reported a passenger was upset with the airline's covid-19 policies when observing other passengers removing their masks to eat and drink.