Ramp personnel reporter stated an aircraft returned to the gate when the cargo load in pit 4 could n...

Narrative:

I was scheduled for work [on the] ramp. I was placed on aircraft X. Prior to arriving at the gate I begun an equipment search; user check and central load planning (clp) print out; no equipment was found. I began walking to my gate I arrived 40-45 minutes before departure time. Supervisor; and other employees were uploading mail and freight. Supervisor then asked me to help upload the front of the aircraft; I agreed. Supervisor then asked me to do the card. The [load planning] had already been assigned hold off codes. Supervisor then asked if I could hold of mail and freight to get the on time departure; I agreed. When closing the card I asked the pushback driver to assist me with the close out of the [load planning]. The close out was not possible so I contacted clp planning to correct the issues on the card. Pit 4 could not be verified because items had been held off. Clp overhears supervisor B and supervisor a saying they did not know what was in pit 4 therefore clp brought the plane back to gate because of possible tail strike issues.

Original NASA ASRS Text

Title: Ramp Personnel reporter stated an aircraft returned to the gate when the cargo load in pit 4 could not be determined and the weight and balance could not be completed.

Narrative: I was scheduled for work [on the] ramp. I was placed on Aircraft X. Prior to arriving at the gate I begun an equipment search; user check and Central Load Planning (CLP) print out; no equipment was found. I began walking to my gate I arrived 40-45 minutes before departure time. Supervisor; and other employees were uploading mail and freight. Supervisor then asked me to help upload the front of the aircraft; I agreed. Supervisor then asked me to do the card. The [load planning] had already been assigned hold off codes. Supervisor then asked if I could hold of mail and freight to get the on time departure; I agreed. When closing the card I asked the pushback driver to assist me with the close out of the [load planning]. The close out was not possible so I contacted CLP planning to correct the issues on the card. Pit 4 could not be verified because items had been held off. CLP overhears Supervisor B and Supervisor A saying they did not know what was in pit 4 therefore CLP brought the plane back to gate because of possible tail strike issues.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1408060
Time
Date	201612
Place
Locale Reference	ZZZ.Airport
State Reference	CA
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Flight Plan	IFR
Person 1
Function	Ramp
Events
Anomaly	Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance Ground Event / Encounter Ground Strike - Aircraft

Ramp personnel reporter stated an aircraft returned to the gate when the cargo load in pit 4 could not be determined and the weight and balance could not be completed.