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B737NG captain reported what he felt was an unsafe; non-standard; ramp operation from a contracted ramp service supplier.
| Attributes | |
| ACN | 1425477 |
| Time | |
| Date | 201702 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | DSM.Airport |
| State Reference | IA |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B737 Next Generation Undifferentiated |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 240 Flight Crew Total 18500 Flight Crew Type 2395 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
The entire operation from arriving at the aircraft; through flight planning in ops; through pushback procedures was a complete disaster. Staying focused on the topic of this as soon as possible report though; the ramp equipment was broken. First driver headset was unintelligible and the tug had a stuck mike. The second headset was more intelligible but still had the stuck mike. In order to accomplish the pushback; the tug driver had to unplug his headset between callouts which of course defeats the purpose of having the headset in the first place. Pushback verbiage was totally non-standard. The guideman did not know our wand signals. I was never able to get an all clear wand signal from him. Extremely non-standard pushback which clearly compromised safety. I confirmed with ops that the ramp is outsourced. Extraordinarily unsatisfactory performance from the outsourced company.
Original NASA ASRS Text
Title: B737NG Captain reported what he felt was an unsafe; non-standard; ramp operation from a contracted ramp service supplier.
Narrative: The entire operation from arriving at the aircraft; through flight planning in ops; through pushback procedures was a complete disaster. Staying focused on the topic of this ASAP report though; the ramp equipment was broken. First driver headset was unintelligible and the tug had a stuck mike. The second headset was more intelligible but still had the stuck mike. In order to accomplish the pushback; the tug driver had to unplug his headset between callouts which of course defeats the purpose of having the headset in the first place. Pushback verbiage was totally non-standard. The guideman did not know our wand signals. I was never able to get an all clear wand signal from him. Extremely non-standard pushback which clearly compromised safety. I confirmed with ops that the ramp is outsourced. Extraordinarily unsatisfactory performance from the outsourced company.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.