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Ramp employee reported that the company procedure for an aircraft tail tip condition is often not followed.
| Attributes | |
| ACN | 1451036 |
| Time | |
| Date | 201705 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737-900 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Ramp |
| Events | |
| Anomaly | Deviation - Procedural Weight And Balance Deviation - Procedural Published Material / Policy |
Narrative:
Tail tip warning was called out on the radio (not SOP) and I was on the bridge providing bridge support to [another ramp employee]. Upon ramp service employee (rse) chocking they immediately turned and gave the customer service representative the direction of movement. She began to go. She then had a rse jump into her line of sight and motioned with the signal to stop. We stood there watching the rse drag the tail stand from its location by the building in front of the aircraft and proceeded to drag it passed the nose of the plane to the tail were it was installed. We were then provided the direction of movement again and the agent continued.unfortunately this an SOP that is and was never consistently adhered to. They are currently changing the process that we are to follow the direction of movement signal from the rse when meeting all fleet types.
Original NASA ASRS Text
Title: Ramp employee reported that the company procedure for an aircraft tail tip condition is often not followed.
Narrative: Tail Tip warning was called out on the radio (Not SOP) and I was on the bridge providing bridge support to [another ramp employee]. Upon Ramp Service Employee (RSE) chocking they immediately turned and gave the Customer Service Representative the Direction of movement. She began to go. She then had a RSE jump into her line of sight and motioned with the signal to stop. We stood there watching the RSE drag the tail stand from its location by the building in front of the aircraft and proceeded to drag it passed the nose of the plane to the tail were it was installed. We were then provided the direction of movement again and the agent continued.Unfortunately this an SOP that is and was never consistently adhered to. They are currently changing the process that we are to follow the Direction of movement signal from the RSE when meeting all fleet types.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.