Narrative:

This flight is operated daily and return; utilizing a B787. During conversations with [company] management; it has come to my attention that the company has not set up any protocol for proper cleaning of the aircraft ventilation system and the top side center line overhead bin areas. This is resulting in filthy dirty cabin air intake vents throughout the aircraft cabin. It is also showing up as filthy dirt on the top side of the cabin center line overhead bins. This problem currently involves all B787 aircraft in the fleet. I believe I am suffering both severe nasal and sinus distress as a result of the poor cabin air and the lack of proper cabin cleanliness on this fleet of airplanes. A member of management admitted in written correspondence that the company flies the airplanes as many hours a day as it can and that there is currently no protocol for cleaning the air vents and the top side of the overhead bins. They stated they are aware of the problem would take steps to clean the aircraft involved. This has not happened in months since the problem was first brought to their attention. Further; I believe the problem involves the aircraft cabin air filtration system and should be further investigated to insure that proper ventilation and clean cabin air is being provided to both passengers and crew working on these flights. I believe the company should be forced to correct the problem. They need to be called out on the lack of a proper maintenance program and a new protocol must be established to properly clean the effected aircraft. I have twice written [company representatives] and received replies from [representatives] working in the [company] headquarters in the cabin maintenance section. That person stated the problem was unacceptable and would be addressed. I have not seen any actions taken to correct the problems. Please take steps to identify the problems; correct the deficiencies and sanction the company for its lack of effective maintenance programs.

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Original NASA ASRS Text

Title: B787 Flight Attendant reported that the aircraft ventilation system is being neglected causing dirty cabin air.

Narrative: This flight is operated daily and return; utilizing a B787. During conversations with [company] management; it has come to my attention that the company has not set up any protocol for proper cleaning of the aircraft ventilation system and the top side center line overhead bin areas. This is resulting in filthy dirty cabin air intake vents throughout the aircraft cabin. It is also showing up as filthy dirt on the top side of the cabin center line overhead bins. This problem currently involves all B787 aircraft in the fleet. I believe I am suffering both severe nasal and sinus distress as a result of the poor cabin air and the lack of proper cabin cleanliness on this fleet of airplanes. A member of management admitted in written correspondence that the company flies the airplanes as many hours a day as it can and that there is currently no protocol for cleaning the air vents and the top side of the overhead bins. They stated they are aware of the problem would take steps to clean the aircraft involved. This has not happened in months since the problem was first brought to their attention. Further; I believe the problem involves the aircraft cabin air filtration system and should be further investigated to insure that proper ventilation and clean cabin air is being provided to both passengers and crew working on these flights. I believe the company should be forced to correct the problem. They need to be called out on the lack of a proper maintenance program and a new protocol must be established to properly clean the effected aircraft. I have twice written [Company Representatives] and received replies from [representatives] working in the [company] headquarters in the cabin maintenance section. That person stated the problem was unacceptable and would be addressed. I have not seen any actions taken to correct the problems. Please take steps to identify the problems; correct the deficiencies and sanction the company for its lack of effective maintenance programs.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.