Narrative:

Once we boarded aircraft X we were informed that the main cabin door (mcd) was inoperative. Did my preflight checks; the captain then gave us our brief. During the briefing he asked the aft flight attendant who came in on the aircraft how did they go about opening and closing the door. She informed him that opening the door; the ground crew had to catch the door and closing the ground crew pushed it up and once they got the door to a certain point her and the previous flight attendant who I replaced had to pull and close the door. Once I got the ok to close the main cabin door the ground crew pushed it up and I locked it. Once we got to [our destination] and the captain made the doors for arrival announcement; I held on to the handle attached to the galley wall with my left hand and opened the door with my right assuming the ground crew was there to catch the door as I was previously told would happen. Once the door opened it hit the ground and you felt the aircraft move. The ground crew guy looked at me like what happened. I then stated the button for the mcd didn't work. He proceeded to say in a frustrated tone that there was not any sign saying that it didn't work on the outside of the aircraft. He proceeded to walk to the side of the aircraft and then returned stating that there was a sign on the aircraft. The captain came out the door and I told him that ground crew didn't catch the door and it fell really hard. He said he knows he felt it. He then said something about the motor in the door so he didn't think that the door would of fallen that hard. He just thought it didn't work to close it. The ground crew then checked the door to see if anything had broken. He gave me a thumbs up that it was ok. They proceeded to bring the jet bridge so the passengers can deplane. Nothing else was said to me about it.

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Original NASA ASRS Text

Title: CRJ Flight Attendant reported that the Main Cabin Entry door was inoperative. When the door was opened; it fell to the ground.

Narrative: Once we boarded Aircraft X we were informed that the Main Cabin Door (MCD) was inoperative. Did my preflight checks; the Captain then gave us our brief. During the briefing he asked the aft flight attendant who came in on the aircraft how did they go about opening and closing the door. She informed him that opening the door; the ground crew had to catch the door and closing the ground crew pushed it up and once they got the door to a certain point her and the previous flight attendant who I replaced had to pull and close the door. Once I got the ok to close the main cabin door the ground crew pushed it up and I locked it. Once we got to [our destination] and the Captain made the doors for arrival announcement; I held on to the handle attached to the galley wall with my left hand and opened the door with my right assuming the ground crew was there to catch the door as I was previously told would happen. Once the door opened it hit the ground and you felt the aircraft move. The ground crew guy looked at me like what happened. I then stated the button for the MCD didn't work. He proceeded to say in a frustrated tone that there was not any sign saying that it didn't work on the outside of the aircraft. He proceeded to walk to the side of the aircraft and then returned stating that there was a sign on the aircraft. The captain came out the door and I told him that ground crew didn't catch the door and it fell really hard. He said he knows he felt it. He then said something about the motor in the door so he didn't think that the door would of fallen that hard. He just thought it didn't work to close it. The ground crew then checked the door to see if anything had broken. He gave me a thumbs up that it was ok. They proceeded to bring the jet bridge so the passengers can deplane. Nothing else was said to me about it.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.