Narrative:

Interphone system was discovered inoperable. Captain insisted they could still fly without it. His alternate protocol was to open the flight deck door during takeoff and landing. Flight attendant X was very uncomfortable with this and was saying it is against what her manual says. She was peer pressured and guilted by the captain into operating all four flights with the flight deck door open. The company has taken on more contracts than they can handle with their fleet and amount of crew members. Aircraft have fallen into disrepair; and those who complain about it are punished; those who operate flights illegally get more money in their pockets. This captain is notorious for flying any aircraft and allowing crew scheduling to manipulate his hours so that he can work more than what is legal for a big chunk of money. I contacted manager of inflight; chief pilot; director of operations; and director of safety prior to flying this morning. I showed them that the manual says 'an aircraft cannot depart if the interphone system between flight deck and cabin is inoperative.' I contacted another captain who showed me that even on the MEL list; at least 50 percent of cabin interphones must be able to reach flight deck. None of ours did. I only received a reply from our director of operations saying that 'in certain circumstances it can be done.' he then stated he did not find it safe for a captain to take off and land with the flight deck door open. However this captain will never receive any questioning about his protocol because the company is just relieved the flights operated.

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Original NASA ASRS Text

Title: Flight Attendant reported aircraft interphone was inoperative and the Captain continued the operation with flight deck door open.

Narrative: Interphone system was discovered inoperable. Captain insisted they could still fly without it. His alternate protocol was to open the flight deck door during takeoff and landing. Flight Attendant X was very uncomfortable with this and was saying it is against what her manual says. She was peer pressured and guilted by the Captain into operating all four flights with the flight deck door open. The company has taken on more contracts than they can handle with their fleet and amount of crew members. Aircraft have fallen into disrepair; and those who complain about it are punished; those who operate flights illegally get more money in their pockets. This Captain is notorious for flying any aircraft and allowing crew scheduling to manipulate his hours so that he can work more than what is legal for a big chunk of money. I contacted manager of inflight; Chief Pilot; Director of Operations; and Director of Safety prior to flying this morning. I showed them that the manual says 'an aircraft cannot depart if the interphone system between flight deck and cabin is inoperative.' I contacted another Captain who showed me that even on the MEL list; at least 50 percent of cabin interphones must be able to reach flight deck. None of ours did. I only received a reply from our Director of Operations saying that 'In certain circumstances it can be done.' He then stated he did not find it safe for a Captain to take off and land with the flight deck door open. However this Captain will never receive any questioning about his protocol because the company is just relieved the flights operated.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.