Narrative:

I have written to you in the past in regard to company placing broken service carts on board the aircraft. These service carts have no brakes and are a safety hazard as well as being dangerous to cabin crew and passengers. I have recently submitted three reports to the company about 4 broken carts with no resolve. In these reports; I have provided the company with pictures and serial numbers of the carts involved. In one incident; while serving; two passengers had to assist me with controlling a run-away cart. My most [recent] report involved 2 carts without brakes; 1 cart without brake pedals on one side of the cart. I wrote a report about this cart on [before]. I tagged this cart as broken without brake pedals; yet in just a little under 1 month; the cart shows up on the aircraft without brake pedals. The continuance of negligence in regard to placing carts without brakes on the aircraft is a safety hazard to fight attendants and passengers as flight attendants cannot control run-away carts; it is extremely difficult to maintain control of a cart without brakes at 35;000 feet. The blatant disregard of company in placing carts without brakes on the aircraft is horrific; there are carts without brakes placed on airplanes every day. When is it going to stop? I am writing to you as a last resort for all else has failed; broken carts are so prevalent that flight attendants have just given up. We place the red stickers on the carts in hopes that they will be fixed but the same carts show up time after time without being fixed. I am earnestly asking you to look into this matter. Thank you for reviewing my report.catering should check the carts for working brakes before placing them on the aircraft.

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Original NASA ASRS Text

Title: Air Carrier Flight Attendant has written this report plus several others over service carts being placed on aircraft without operating brakes.

Narrative: I have written to you in the past in regard to Company placing broken service carts on board the aircraft. These service carts have no brakes and are a safety hazard as well as being dangerous to cabin crew and passengers. I have recently submitted three reports to the company about 4 broken carts with no resolve. In these reports; I have provided the company with pictures and serial numbers of the carts involved. In one incident; while serving; two passengers had to assist me with controlling a run-away cart. My most [recent] report involved 2 carts without brakes; 1 cart without brake pedals on one side of the cart. I wrote a report about this cart on [before]. I tagged this cart as broken without brake pedals; yet in just a little under 1 month; the cart shows up on the aircraft without brake pedals. The continuance of negligence in regard to placing carts without brakes on the aircraft is a safety hazard to fight attendants and passengers as flight attendants cannot control run-away carts; it is extremely difficult to maintain control of a cart without brakes at 35;000 feet. The blatant disregard of Company in placing carts without brakes on the aircraft is horrific; there are carts without brakes placed on airplanes every day. When is it going to stop? I am writing to you as a last resort for all else has failed; broken carts are so prevalent that flight attendants have just given up. We place the red stickers on the carts in hopes that they will be fixed but the same carts show up time after time without being fixed. I am earnestly asking you to look into this matter. Thank you for reviewing my report.Catering should check the carts for working brakes before placing them on the aircraft.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.