Narrative:

On descent into ZZZ passing FL310 and 20 minutes from landing; the number 3 flight attendant called me and said the number 1FA was hurt. At the same time the number 2 flight attendant picked up the inter-phone and began speaking. The number 3 flight attendant was a little bit frantic and vague in his communication. I attempted to get more information from him but he had hung up his inter-phone. About 30 seconds later; I called back to the number 3 flight attendant. He answered and I asked him to calm down and tell me what happened. He said the #1FA had hit his head on a 'tray table.' I asked if he was ok and did he need any medical assistance. He said the number 1 flight attendant was ok and no medical assistance was required. The remainder of the flight was without further issue. After parking the aircraft at ZZZ; I went back to the forward cabin to ask the number 1 flight attendant what happened. He had a small ice pack on his head. He removed it and had a light reddish bruise where he had obviously hit his head. I asked him to describe to me what happened. He said he was sitting in the flight attendant jump seat; facing aft. When he stood up; he hit his head on the side of a metal tray which extends from the storage area just aft of the flight attendant jump seat. I then asked him if he felt ok or needed medical assistance. He said he had a little bit of a 'headache' but otherwise felt ok. He said he felt ok to work the return leg to ZZZ1. He did request that when we arrived back to ZZZ1 that a supervisor meet us at the gate. I agreed that I would notify ZZZ1 operations when we were in range. There was no turbulence or other weather related events. There were no external factors contributing to this injury. All normal procedures were being followed. All cabin crew members continue to be aware of their surrounding work environment and continue to exercise diligence. Flight attendants are trained how to handle medical situations in the cabin area and how to effectively communicate this to the flight deck. The number 3 flight attendant could have done a better job remaining calm; analyzing the non-life threatening situation and communicating this to the flight deck.

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Original NASA ASRS Text

Title: B737-800 Captain reported poor communication with Flight Attendant relating to a Flight Attendant's injury.

Narrative: On descent into ZZZ passing FL310 and 20 minutes from landing; the Number 3 FA called me and said the Number 1FA was hurt. At the same time the Number 2 FA picked up the inter-phone and began speaking. The Number 3 FA was a little bit frantic and vague in his communication. I attempted to get more information from him but he had hung up his inter-phone. About 30 seconds later; I called back to the Number 3 FA. He answered and I asked him to calm down and tell me what happened. He said the #1FA had hit his head on a 'tray table.' I asked if he was ok and did he need any medical assistance. He said the Number 1 FA was ok and no medical assistance was required. The remainder of the flight was without further issue. After parking the aircraft at ZZZ; I went back to the forward cabin to ask the Number 1 FA what happened. He had a small ice pack on his head. He removed it and had a light reddish bruise where he had obviously hit his head. I asked him to describe to me what happened. He said he was sitting in the FA jump seat; facing aft. When he stood up; he hit his head on the side of a metal tray which extends from the storage area just aft of the FA jump seat. I then asked him if he felt ok or needed medical assistance. He said he had a little bit of a 'headache' but otherwise felt ok. He said he felt ok to work the return leg to ZZZ1. He did request that when we arrived back to ZZZ1 that a supervisor meet us at the gate. I agreed that I would notify ZZZ1 Operations when we were in range. There was no turbulence or other weather related events. There were no external factors contributing to this injury. All normal procedures were being followed. All cabin crew members continue to be aware of their surrounding work environment and continue to exercise diligence. Flight attendants are trained how to handle medical situations in the cabin area and how to effectively communicate this to the flight deck. The Number 3 FA could have done a better job remaining calm; analyzing the non-life threatening situation and communicating this to the flight deck.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.