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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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| Attributes | |
| ACN | 1664002 |
| Time | |
| Date | 201907 |
| Local Time Of Day | 0001-0600 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Multiengine Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
At altitude several hours into an uneventful flight I elected to transfer control of the aircraft to the first officer and exit the cockpit to retrieve my meal from the galley. Upon reentry attempt I entered the security code for the cockpit door. I witnessed the appropriate lights illuminated and heard the chime from the other side of the door. I was; I assume mistakenly; denied access by the first officer. I waited a moment or two for him to realize his error and turn the control knob to unlock; thus granting me access despite the original selection. This did not happen. I reentered the security code from outside the cockpit door. But; because of my previous deny status the door was in a reset mode and no chime or indication of my second entry request was received inside the cockpit. I could have elected to stand outside the door for several minutes for the timer to count down allowing me a re-attempt; but; because I did not know what was going on inside the cockpit I elected to call the first officer on the provided intercom system. I could hear the intercom chime through the door. He did not answer. I called the second time. He did not answer. I called a third time. At this point; because he did not know how to operate the door unlock system and not know how to operate the intercom; the first officer elected to get up from his seat to manually open the door for me.
Original NASA ASRS Text
Title: B767 Captain reported being locked out of the cockpit and the FO not knowing how to unlock the door to let him back in.
Narrative: At altitude several hours into an uneventful flight I elected to transfer control of the aircraft to the First Officer and exit the cockpit to retrieve my meal from the galley. Upon reentry attempt I entered the security code for the cockpit door. I witnessed the appropriate lights illuminated and heard the chime from the other side of the door. I was; I assume mistakenly; denied access by the First Officer. I waited a moment or two for him to realize his error and turn the control knob to unlock; thus granting me access despite the original selection. This did not happen. I reentered the security code from outside the cockpit door. But; because of my previous deny status the door was in a reset mode and no chime or indication of my second entry request was received inside the cockpit. I could have elected to stand outside the door for several minutes for the timer to count down allowing me a re-attempt; but; because I did not know what was going on inside the cockpit I elected to call the First Officer on the provided intercom system. I could hear the intercom chime through the door. He did not answer. I called the second time. He did not answer. I called a third time. At this point; because he did not know how to operate the door unlock system and not know how to operate the intercom; the First Officer elected to get up from his seat to manually open the door for me.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.