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An airline dispatcher reported the computer system overrode their plan without their concurrence or knowledge.
| Attributes | |
| ACN | 1676078 |
| Time | |
| Date | 201908 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Medium Large Transport |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
A flight was delayed due to a maintenance issue. I was advised by the crew via ACARS that maintenance was taking the aircraft out of service. At that time I posted a dcn (document change notice) on the flight to allow the operations coordinator enough time to find a suitable aircraft. While on C; ZZZ sent an ETD (estimated time departure) request through the watch system for a XA50Z departure time. The system automatically overrode my dcn and posted this time without my concurrence therefore exercising operational control over my flight and overriding my dcn posting. This issue has been brought to the attention of the director many times and to date a fix has not been implemented. The far's and company policy are clear of the dispatchers responsibilities for operational control and this is a clear violation.
Original NASA ASRS Text
Title: An airline Dispatcher reported the computer system overrode their plan without their concurrence or knowledge.
Narrative: A flight was delayed due to a maintenance issue. I was advised by the crew via ACARS that Maintenance was taking the aircraft out of service. At that time I posted a DCN (Document Change Notice) on the flight to allow the operations coordinator enough time to find a suitable aircraft. While on C; ZZZ sent an ETD (Estimated Time Departure) request through the Watch system for a XA50Z departure time. The system automatically overrode my DCN and posted this time without my concurrence therefore exercising operational control over my flight and overriding my DCN posting. This issue has been brought to the attention of the Director many times and to date a fix has not been implemented. The FAR's and Company Policy are clear of the Dispatchers responsibilities for operational control and this is a clear violation.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.