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Dispatcher reported working a flight which had an engine fail resulting in a divert. Dispatcher had trouble using their performance software to run single engine performance numbers.
| Attributes | |
| ACN | 1702377 |
| Time | |
| Date | 201911 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Turbine Engine |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Deviation - Procedural Published Material / Policy |
Narrative:
Flight did a precautionary engine shut down due to loss of both oil quantity and pressure. Flt made the decision to divert to ZZZ do to drift down requirements. The issue is with [company] flight planning system.this is the 3rd engine shutdown that has occurred within the past 3 weeks. This includes this one. I do not know if there have been others. All 3 times the dispatcher could not get [company] to calculate when using MEL X. All 3 times the dispatcher had to get the chief involved to get it to work. This flight was about 10 min from landing when we were able to send the flight their final landing numbers.I was first informed of the diversion. Landing data was sent at XA33Z. Other dispatchers helped with notifying all required individuals. It should not take a dispatcher 25 minutes to run the information needed in an situation like this. I guarantee that if this is not fixed a flight will end up landing before a dispatcher can calculate the required information.in fact we (chief and I) could not get [company] to run with that MEL and thus removed it to get it to work. The crew had asked for a landing weight of 189.0. Sabre gave 187.6 but that is with both engines working.
Original NASA ASRS Text
Title: Dispatcher reported working a flight which had an engine fail resulting in a divert. Dispatcher had trouble using their performance software to run single engine performance numbers.
Narrative: Flight did a precautionary engine shut down due to loss of both oil quantity and pressure. Flt made the decision to divert to ZZZ do to drift down requirements. The issue is with [Company] flight planning system.This is the 3rd engine shutdown that has occurred within the past 3 weeks. This includes this one. I do not know if there have been others. All 3 times the Dispatcher could not get [Company] to calculate when using MEL X. All 3 times the Dispatcher had to get the chief involved to get it to work. This flight was about 10 min from landing when we were able to send the flight their final landing numbers.I was first informed of the diversion. Landing data was sent at XA33Z. Other Dispatchers helped with notifying all required individuals. It should not take a Dispatcher 25 minutes to run the information needed in an situation like this. I guarantee that if this is not fixed a flight will end up landing before a Dispatcher can calculate the required information.In fact we (Chief and I) could not get [Company] to run with that MEL and thus removed it to get it to work. The crew had asked for a landing weight of 189.0. Sabre gave 187.6 but that is with both engines working.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.