37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1752385 |
Time | |
Date | 202007 |
Local Time Of Day | 1201-1800 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Aircraft 1 | |
Make Model Name | Commercial Fixed Wing |
Operating Under FAR Part | Part 121 |
Flight Phase | Cruise |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger in xx boarded the plane with no mask; but complied once asked. He was rowdy at the beginning of the flight but did not cause any issues until he began throwing almonds at a passenger 2 seats away; when asked to stop he did. He was then asked multiple times through the flight by both flight attendant a & B to put his mask on. He would comply when asked or when we were walking by but would take it off as soon as he thought we could no longer see. I reminded him that it was a policy; he then all at once told me he had some sort of test done and if that wouldn't work what about a medical condition so that he wouldn't haven't to wear the mask. I asked him if he had spoken to a gate agent about it which he threatened me; telling me that I didn't want to go there with him because I wouldn't win. I then decided to call the ca; and informed the passenger that this was not an argument; and that face masks are a policy and that he would be met at the gate.after deplaning; the group of older and large men that were traveling with the disruptive passenger gathered in the terminal and I felt extremely uncomfortable and unsafe walking by them. They then also got on the same tram as I and were loudly making comments in regards to me asking them to put their face masks on during the flight. In the future I would like to feel safe while doing my job and feel that I am supported for enforcing the companies policies.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger being confrontational about wearing a face mask.
Narrative: Passenger in XX boarded the plane with no mask; but complied once asked. He was rowdy at the beginning of the flight but did not cause any issues until he began throwing almonds at a passenger 2 seats away; when asked to stop he did. He was then asked multiple times through the flight by both FA A & B to put his mask on. He would comply when asked or when we were walking by but would take it off as soon as he thought we could no longer see. I reminded him that it was a policy; he then all at once told me he had some sort of test done and if that wouldn't work what about a medical condition so that he wouldn't haven't to wear the mask. I asked him if he had spoken to a gate agent about it which he threatened me; telling me that I didn't want to go there with him because I wouldn't win. I then decided to call the CA; and informed the passenger that this was not an argument; and that face masks are a policy and that he would be met at the gate.After deplaning; the group of older and large men that were traveling with the disruptive passenger gathered in the terminal and I felt extremely uncomfortable and unsafe walking by them. They then also got on the same tram as I and were loudly making comments in regards to me asking them to put their face masks on during the flight. In the future I would like to feel safe while doing my job and feel that I am supported for enforcing the companies policies.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.