Narrative:

My contact with passenger was limited, although I witnessed him confronting flight attendant #1. My experience with mr X was during the beverage service when he came back to me and the other flight attendants working in main cabin. He commented on our service in a negative manner. His comment was 'our service sucked!' the next incident was with flight attendant #1 in the first class galley. He was expressing his opinion of company and was badgering the flight attendant to admit company was &*(%. The flight attendant was trying to discover what mr X was angry about, but he would not disclose any information about the problem. He continued trying to intimidate the flight attendant to admit company was &*(%. Several of the first class passenger attempted to interfere and defend the flight attendants by telling him there was no reason for his language and behavior. They were told to mind their own business. He also was antagonistic towards first class passenger needing to use the lavatory. He waved them on to the lavatory with comments like -- they could use the lavatory before him because they were first class and he wasn't. The flight attendant #1 finally calmed him enough to return to his seat by telling him the problem would be resolved on the ground. He did return to his seat, however, signaled the flight attendants, with the call button several times during the remainder of the flight, that he wished to speak with #1 flight attendant. When she went to his seat, she was told he didn't want to talk with her. She again told him the problem would be resolved on the ground. He eventually fell asleep. No alcohol was served during the course of flight, however, he did order 4 soft drinks leading us to believe he may have been mixing his own alcohol. No misconduct form was given to mr X because we felt he would not react rationally and create behavior which we might not have been able to control. I feel the situation was handled in the best manner possible considering the state of mind the passenger was in.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING AN S80 FLT ON WHICH A PAX BECAME CONFRONTATIONAL AND INTIMIDATING TO THE FLT ATTENDANTS, VERBALLY CHALLENGING THEM ABOUT THE SVC. HE ENTERED FIRST CLASS AREA AND WAS OBNOXIOUS TO THE FIRST CLASS PAX AS WELL.

Narrative: MY CONTACT WITH PAX WAS LIMITED, ALTHOUGH I WITNESSED HIM CONFRONTING FLT ATTENDANT #1. MY EXPERIENCE WITH MR X WAS DURING THE BEVERAGE SVC WHEN HE CAME BACK TO ME AND THE OTHER FLT ATTENDANTS WORKING IN MAIN CABIN. HE COMMENTED ON OUR SVC IN A NEGATIVE MANNER. HIS COMMENT WAS 'OUR SVC SUCKED!' THE NEXT INCIDENT WAS WITH FLT ATTENDANT #1 IN THE FIRST CLASS GALLEY. HE WAS EXPRESSING HIS OPINION OF COMPANY AND WAS BADGERING THE FLT ATTENDANT TO ADMIT COMPANY WAS &*(%. THE FLT ATTENDANT WAS TRYING TO DISCOVER WHAT MR X WAS ANGRY ABOUT, BUT HE WOULD NOT DISCLOSE ANY INFO ABOUT THE PROB. HE CONTINUED TRYING TO INTIMIDATE THE FLT ATTENDANT TO ADMIT COMPANY WAS &*(%. SEVERAL OF THE FIRST CLASS PAX ATTEMPTED TO INTERFERE AND DEFEND THE FLT ATTENDANTS BY TELLING HIM THERE WAS NO REASON FOR HIS LANGUAGE AND BEHAVIOR. THEY WERE TOLD TO MIND THEIR OWN BUSINESS. HE ALSO WAS ANTAGONISTIC TOWARDS FIRST CLASS PAX NEEDING TO USE THE LAVATORY. HE WAVED THEM ON TO THE LAVATORY WITH COMMENTS LIKE -- THEY COULD USE THE LAVATORY BEFORE HIM BECAUSE THEY WERE FIRST CLASS AND HE WASN'T. THE FLT ATTENDANT #1 FINALLY CALMED HIM ENOUGH TO RETURN TO HIS SEAT BY TELLING HIM THE PROB WOULD BE RESOLVED ON THE GND. HE DID RETURN TO HIS SEAT, HOWEVER, SIGNALED THE FLT ATTENDANTS, WITH THE CALL BUTTON SEVERAL TIMES DURING THE REMAINDER OF THE FLT, THAT HE WISHED TO SPEAK WITH #1 FLT ATTENDANT. WHEN SHE WENT TO HIS SEAT, SHE WAS TOLD HE DIDN'T WANT TO TALK WITH HER. SHE AGAIN TOLD HIM THE PROB WOULD BE RESOLVED ON THE GND. HE EVENTUALLY FELL ASLEEP. NO ALCOHOL WAS SERVED DURING THE COURSE OF FLT, HOWEVER, HE DID ORDER 4 SOFT DRINKS LEADING US TO BELIEVE HE MAY HAVE BEEN MIXING HIS OWN ALCOHOL. NO MISCONDUCT FORM WAS GIVEN TO MR X BECAUSE WE FELT HE WOULD NOT REACT RATIONALLY AND CREATE BEHAVIOR WHICH WE MIGHT NOT HAVE BEEN ABLE TO CTL. I FEEL THE SIT WAS HANDLED IN THE BEST MANNER POSSIBLE CONSIDERING THE STATE OF MIND THE PAX WAS IN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.