Narrative:

Aircraft X came in with an inbound write up for 'fwd entry outside door handle out upon arrival' performed an operational check to verify and found that the door handle on the exterior side was not springing back into place. Troubleshooting in accordance with fim (flight information manual) task 52-10-00-810-811 found that the door required further inspection of the internal spring. I then informed my crew chief; that the door had multiple rii (required inspection item) areas and that this was going to take a lot of time. Crew chief then called the supervisor on duty and informed him about what we had found and for further inspection that it would require rii was this something that he wanted done on the line? Supervisor and his manager along with the crew chiefs then went to the airplane to verify what we had already found. Supervisor and his manager instructed the crew chiefs to have us lube the exterior portion of the door handle. I then questioned my crew chief about the fact that the fim I had been using did not indicate that as a probable fix for the door and where was the manager's reference telling us to lube the door handle? My crew chiefs instructed me to lube the exterior of the door handle as per manager's request and that supervisor or his manager would sign the item off; along with the airworthiness release.supervisor did not want to reposition the aircraft to be worked at the hangar.

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Original NASA ASRS Text

Title: Technicians reported non compliance with Company and Manufacturer's manuals when attempting to repair a door problem.

Narrative: Aircraft X came in with an inbound write up for 'FWD ENTRY OUTSIDE DOOR HANDLE OUT UPON ARRIVAL' performed an operational check to verify and found that the door handle on the exterior side was not springing back into place. Troubleshooting in accordance with FIM (Flight Information Manual) task 52-10-00-810-811 found that the door required further inspection of the internal spring. I then informed my Crew Chief; that the door had multiple RII (Required Inspection Item) areas and that this was going to take a lot of time. Crew Chief then called the Supervisor on duty and informed him about what we had found and for further inspection that it would require RII was this something that he wanted done on the line? Supervisor and his Manager along with the Crew Chiefs then went to the airplane to verify what we had already found. Supervisor and his Manager instructed the Crew Chiefs to have us lube the exterior portion of the door handle. I then questioned my Crew Chief about the fact that the FIM I had been using did not indicate that as a probable fix for the door and where was the Manager's reference telling us to lube the door handle? My Crew Chiefs instructed me to lube the exterior of the door handle as per Manager's request and that Supervisor or his Manager would sign the item off; along with the Airworthiness Release.Supervisor did not want to reposition the aircraft to be worked at the hangar.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.