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Flight attendant reported a passenger had to be continuously reminded to wear a mask.
| Attributes | |
| ACN | 1752718 |
| Time | |
| Date | 202007 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger was asked several times to wear the face mask that was hanging around his neck. He then showed me the back of his ears that were irritated by the elastic from the mask. I then asked him if he had a scarf. He said; 'no.' I asked him if he had a shield. He said; 'no.' I then told him that I would get him a mask that would not irritate the back of his ears. I brought him the N95/type mask and explained how to wear it. He still would not wear it. Two other crew members then went up to him and demonstrated how to wear the N95/type mask. He still would not wear it. He had a different story for any and everyone who asked him to wear the mask. He then puts on the original mask as he deplanes.
Original NASA ASRS Text
Title: Flight attendant reported a passenger had to be continuously reminded to wear a mask.
Narrative: Passenger was asked several times to wear the face mask that was hanging around his neck. He then showed me the back of his ears that were irritated by the elastic from the mask. I then asked him if he had a scarf. He said; 'No.' I asked him if he had a shield. He said; 'No.' I then told him that I would get him a mask that would not irritate the back of his ears. I brought him the N95/type mask and explained how to wear it. He still would not wear it. Two other crew members then went up to him and demonstrated how to wear the N95/type mask. He still would not wear it. He had a different story for any and everyone who asked him to wear the mask. He then puts on the original mask as he deplanes.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.