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Flight attendant reported having a compliance issue with a family that had to be continuously reminded to wear their face masks.
| Attributes | |
| ACN | 1754507 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
It started out during boarding I had to tell part of a family that they had to put on their face mask. A few moments later I had to make a PA regarding the face covering because [of] the same family members. My partner had to ask them to secure their face masks. All this was before the boarding door was closed. Once we got up in the air we repeatedly had to tell them about keeping on their face mask. We had a customer complain about them not keeping on their face mask. Their excuse was they were eating.
Original NASA ASRS Text
Title: Flight Attendant reported having a compliance issue with a family that had to be continuously reminded to wear their face masks.
Narrative: It started out during boarding I had to tell part of a family that they had to put on their face mask. A few moments later I had to make a PA Regarding the face covering because [of] the same family members. My partner had to ask them to secure their face masks. All this was before the boarding door was closed. Once we got up in the air we repeatedly had to tell them about keeping on their face mask. We had a customer complain about them not keeping on their face mask. Their excuse was they were eating.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.