37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1754496 |
Time | |
Date | 202007 |
Place | |
Locale Reference | ZZZ.ARTCC |
State Reference | US |
Environment | |
Light | Daylight |
Aircraft 1 | |
Make Model Name | Commercial Fixed Wing |
Operating Under FAR Part | Part 121 |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Experience | Flight Attendant Airline Total 7 |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
A passenger came back to use the lavatory during flight; I noticed he had his mask hanging around one ear not covering his mouth. When he came out of the lavatory; I asked him to put on his mask; he replied; 'why? Is something going on that I should know about?' and walked to his seat; he did not put his mask on. I went over to his seat and asked him to put on his mask again for everyone's safety. He replied; 'why? Am I not wearing it right?' I responded that the mask needed to cover his mouth and nose. He then grabbed the mask and broke the string; he said; 'damn it; I guess I can't wear it now.' I told him we have more masks and went in the back to the galley and grabbed another mask for him. After handing it to him; I left. Later on in the flight after my final descent announcement; I was passing through the cabin doing my final sweep and saw he was still not wearing the mask. I asked him again to put it on; that it is a requirement to wear a mask while on the aircraft. He told me he can't breathe with it on and unless I had a ventilator he wasn't going to wear it. At this point; I felt that it wasn't constructive anymore and he wasn't going to comply; I didn't know what else to do so I left.
Original NASA ASRS Text
Title: Flight Attendant reported that a passenger refused to wear a face mask during the flight.
Narrative: A passenger came back to use the lavatory during flight; I noticed he had his mask hanging around one ear not covering his mouth. When he came out of the lavatory; I asked him to put on his mask; he replied; 'Why? Is something going on that I should know about?' and walked to his seat; he did not put his mask on. I went over to his seat and asked him to put on his mask again for everyone's safety. He replied; 'Why? Am I not wearing it right?' I responded that the mask needed to cover his mouth and nose. He then grabbed the mask and broke the string; he said; 'Damn it; I guess I can't wear it now.' I told him we have more masks and went in the back to the galley and grabbed another mask for him. After handing it to him; I left. Later on in the flight after my final descent announcement; I was passing through the cabin doing my final sweep and saw he was still not wearing the mask. I asked him again to put it on; that it is a requirement to wear a mask while on the aircraft. He told me he can't breathe with it on and unless I had a ventilator he wasn't going to wear it. At this point; I felt that it wasn't constructive anymore and he wasn't going to comply; I didn't know what else to do so I left.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.