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Flight attendant reported passenger was non-compliant with face mask policy.
| Attributes | |
| ACN | 1756030 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
While doing the demo the B flight attendant (flight attendant) noticed a child in row X of age required to wear a mask was not wearing one. The B flight attendant asked her to put her mask back on. She complied; but later during the flight the same child and adult accompanying her consciously removed their mask despite being told 5 times that they were required. However this was a xx minute flight so I informed the captain on arrival that there was an issue regarding a noncompliant passenger. He agreed that getting a supervisor was needed. I let the agent who met the flight know that we needed a supervisor. She sent the station manager before the deplaning process happened. The captain made an announcement to re-inform the passengers that masks are required throughout the flight. The same passenger proceeded to deplane without a mask while the captain observed and then she hurried up and put it back on. Nevertheless; the manager informed us that her record would be flagged and she had a conversation with her. We later notice her in baggage claim yet again without a mask.
Original NASA ASRS Text
Title: Flight Attendant reported passenger was non-compliant with face mask policy.
Narrative: While doing the demo the B Flight Attendant (FA) noticed a child in Row X of age required to wear a mask was not wearing one. The B FA asked her to put her mask back on. She complied; but later during the flight the same child and adult accompanying her consciously removed their mask despite being told 5 times that they were required. However this was a XX minute flight so I informed the Captain on arrival that there was an issue regarding a noncompliant passenger. He agreed that getting a Supervisor was needed. I let the agent who met the flight know that we needed a Supervisor. She sent the Station Manager before the deplaning process happened. The Captain made an announcement to re-inform the passengers that masks are required throughout the flight. The same passenger proceeded to deplane without a mask while the Captain observed and then she hurried up and put it back on. Nevertheless; the manager informed us that her record would be flagged and she had a conversation with her. We later notice her in baggage claim yet again without a mask.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.