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Flight attendant reported a passenger was non-compliant with face mask policy.
| Attributes | |
| ACN | 1764948 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0601-1200 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger X took his mask off when I gave him his drink orders. He was very abrupt with me asking for ice. I went by the cabin doing a walk through and he had his mask off. I asked him to please put his mask on. He then grabbed his cup took a small sip and held it. He did not put his mask on but used the perception of drinking to not wear it. I went by again and help looked at me and again picked up his cup and held it close to his face. Again not complying.passenger X was very blatant in his disregard for our policy by holding a cup and pretending to take a sip each time we went by. He was a very intimidating man and I felt he was going to get very angry and cause an issue. It is very frustrating on our end dealing with passengers who use the eating or drinking to not follow covid policy. Passenger X was non-compliant and thought holding a cup and just sipping it for hours was a reason to not wear a mask. That is not briefly or actively. I went by again and help looked at me and again picked up his cup and held it close to his face. Again not complying. I think he needs to be banned while there is a mask policy in effect. He blatantly disregarded our policy and used holding a cup and taking tiny sips as a reason to not wear his mask/neck gator at all. He is someone who was ready to cause a scene and will bully other crews and do the same on other flights.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger was non-compliant with face mask policy.
Narrative: Passenger X took his mask off when I gave him his drink orders. He was very abrupt with me asking for ice. I went by the cabin doing a walk through and he had his mask off. I asked him to please put his mask on. He then grabbed his cup took a small sip and held it. He did not put his mask on but used the perception of drinking to not wear it. I went by again and help looked at me and again picked up his cup and held it close to his face. Again not complying.Passenger X was very blatant in his disregard for our policy by holding a cup and pretending to take a sip each time we went by. He was a very intimidating man and I felt he was going to get very angry and cause an issue. It is very frustrating on our end dealing with passengers who use the eating or drinking to not follow COVID policy. Passenger X was non-compliant and thought holding a cup and just sipping it for hours was a reason to not wear a mask. That is not briefly or actively. I went by again and help looked at me and again picked up his cup and held it close to his face. Again not complying. I think he needs to be banned while there is a mask policy in effect. He blatantly disregarded our policy and used holding a cup and taking tiny sips as a reason to not wear his mask/neck gator at all. He is someone who was ready to cause a scene and will bully other crews and do the same on other flights.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.