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Air carrier flight attendant reported a parent could not make a child comply with the face mask policy during boarding.
| Attributes | |
| ACN | 1765512 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Mother in row xx was extremely non complaint with her child wearing a face mask beginning during boarding. I asked her age; she told me 3 years old; so I told her the policy. She immediately became rude and said how 'every state is different' etc.; so I reiterated our mask policy and how she signed and agreed when checking in. She said she will not force her child to wear a mask and I asked that she help us as a crew to engage with her child and let her know the rules. She proceeded to argue and say she won't force her child to do anything she doesn't want to do and let her child walk all over her. Flight attendant a then tried to discuss with the mother as I stood there. We kept reiterating our policy and that we are just doing our jobs. She proceeded to raise her voice; become hostile and rude to us-- but put a face shield on her child. Flight attendant a explained the face shield rules which only upset the mother more; but we were just doing our job. Flight attendant a informed the captain before takeoff of the situation and we asked for a supervisor to meet the plane to explain the rules to the mother as she continued to argue with us. The mother did not enforce or comply for her child the entire time. Supervisor met the plane and took over from there.
Original NASA ASRS Text
Title: Air carrier Flight Attendant reported a parent could not make a child comply with the face mask policy during boarding.
Narrative: Mother in row XX was extremely non complaint with her child wearing a face mask beginning during boarding. I asked her age; she told me 3 years old; so I told her the policy. She immediately became rude and said how 'every state is different' etc.; so I reiterated our mask policy and how she signed and agreed when checking in. She said she will not force her child to wear a mask and I asked that she help us as a crew to engage with her child and let her know the rules. She proceeded to argue and say she won't force her child to do anything she doesn't want to do and let her child walk all over her. FA A then tried to discuss with the mother as I stood there. We kept reiterating our policy and that we are just doing our jobs. She proceeded to raise her voice; become hostile and rude to us-- but put a face shield on her child. FA A explained the face shield rules which only upset the mother more; but we were just doing our job. FA A informed the Captain before takeoff of the situation and we asked for a Supervisor to meet the plane to explain the rules to the mother as she continued to argue with us. The mother did not enforce or comply for her child the entire time. Supervisor met the plane and took over from there.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.