Narrative:

We went through with our beverage service with no problems. After the second trash service; flight attendant (flight attendant) D came back and informed us that she had to ask [passenger in] XX4 to put his mask on since he was no longer eating or drinking. We believe the person was supposed to be seated in XX5 but was with his family. She then had to ask him a few more times to put his mask back on. When we went to go by with the final trash service before landing; we noticed he again was not wearing his mask at all and not actively eating or drinking. I went up to him and informed him that we need him to wear his mask and it needs to be over his nose and mouth as part of the policy. He then informed me that he had a medical issue preventing him from wearing the mask. I let him know that it has been a policy that every person flying must wear their mask over their nose and mouth and that I didn't want to report him which would suspend his travel privileges with us. He looked at me very annoyed and said 'well if I hold my water bottle; I cannot wear my mask; right?' I let him know that our policy is to wear your mask when not actively eating or drinking. So if he isn't drinking; he needs to be wearing his mask. I let him know that if he has a medical condition; then he may need to fly with a different carrier for the time being and that if he had a return flight; he would need to comply. He then took his mask off; and started to actively drink his water slowly so he didn't have to wear it. We were about to land; and at that point it was too late to give him another warning. I spoke to the customer service agent upon landing and informed her of the situation and she discovered they were flying back in a week. I let her know I was going to fill out a report and she said she would talk to her lead about what to do next.potentially suspend his flying privileges; but not his wife and child. They were complying the whole time. He was the only one not complying.

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Original NASA ASRS Text

Title: Flight Attendant reported a passenger refused to comply with the face mask policy during flight.

Narrative: We went through with our beverage service with no problems. After the second trash service; Flight Attendant (FA) D came back and informed us that she had to ask [Passenger in] XX4 to put his mask on since he was no longer eating or drinking. We believe the person was supposed to be seated in XX5 but was with his family. She then had to ask him a few more times to put his mask back on. When we went to go by with the final trash service before landing; we noticed he again was not wearing his mask at all and not actively eating or drinking. I went up to him and informed him that we need him to wear his mask and it needs to be over his nose and mouth as part of the policy. He then informed me that he had a medical issue preventing him from wearing the mask. I let him know that it has been a policy that every person flying must wear their mask over their nose and mouth and that I didn't want to report him which would suspend his travel privileges with us. He looked at me very annoyed and said 'well if I hold my water bottle; I cannot wear my mask; right?' I let him know that our policy is to wear your mask when not actively eating or drinking. So if he isn't drinking; he needs to be wearing his mask. I let him know that if he has a medical condition; then he may need to fly with a different carrier for the time being and that if he had a return flight; he would need to comply. He then took his mask off; and started to actively drink his water slowly so he didn't have to wear it. We were about to land; and at that point it was too late to give him another warning. I spoke to the Customer Service Agent upon landing and informed her of the situation and she discovered they were flying back in a week. I let her know I was going to fill out a report and she said she would talk to her lead about what to do next.Potentially suspend his flying privileges; but not his wife and child. They were complying the whole time. He was the only one not complying.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.