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Flight attendant reported cross-contamination concerns with the increase in food and beverage services provided to passengers during flights.
| Attributes | |
| ACN | 1761153 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Now that we have brought back more service in the main cabin on our flight to ZZZ1 we were in the aisle for an extended period. Having to ask each person if they wanted ice as well as cream or sugar for coffee made each interaction extended and many passengers took their mask off when ordering. Having to hand someone ice in a cup then a can; and coffee and cream and sugar I noticed many people touched my hand during the exchange. Then with the hand the passenger just touched I touched the ice scoop or the next passenger's items. This put me at risk as well with touching. I felt this is a safety risk for myself and other customers getting cross contamination. When I was able wear gloves during service it at least cut down my personal risk but people would still get the cross contamination. When it was just cans it I was easier to give it quickly and without getting touched by people's bare hands. I didn't have to lean down close to find out how many creams or sugars and ice or no ice. Many people asked for multiple items that slowed us down as well. Don't do coffee right now or have sealed cream and sugar so we can hand them one sealed package with both. Also we need to just not do ice. We are putting our safety as well as the guest at risk by putting service over safety.
Original NASA ASRS Text
Title: Flight Attendant reported cross-contamination concerns with the increase in food and beverage services provided to passengers during flights.
Narrative: Now that we have brought back more service in the main cabin on our flight to ZZZ1 we were in the aisle for an extended period. Having to ask each person if they wanted ice as well as cream or sugar for coffee made each interaction extended and many passengers took their mask off when ordering. Having to hand someone ice in a cup then a can; and coffee and cream and sugar I noticed many people touched my hand during the exchange. Then with the hand the passenger just touched I touched the ice scoop or the next passenger's items. This put me at risk as well with touching. I felt this is a safety risk for myself and other customers getting cross contamination. When I was able wear gloves during service it at least cut down my personal risk but people would still get the cross contamination. When it was just cans it I was easier to give it quickly and without getting touched by people's bare hands. I didn't have to lean down close to find out how many creams or sugars and ice or no ice. Many people asked for multiple items that slowed us down as well. Don't do coffee right now or have sealed cream and sugar so we can hand them one sealed package with both. Also we need to just not do ice. We are putting our safety as well as the guest at risk by putting service over safety.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.